IT End User Support Analyst - Montego Bay

Conduent delivers mission-critical ​services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Responsibilities

• Provides onsite end-user support.
• Installs applications.
• Manages hardware / software installations and troubleshooting (Remote & Face to Face)
• Provides onsite smart hand support to other technical towers as needed.
• Installs and Configures new hardware.
• Manages site level inventory.
• Manages ticket queue for local support request.
• Escalates systems outages or problems that are impacting production.
• Leads local onsite desktop support members.
• Validates that tickets are being assigned and worked in appropriate timeframes
• Good knowledge of network security practices and anti-virus programs
• Good written and verbal communication skills 

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.