Investor Services Associate

Investor Services Associate

Location: Remote

Industry: Finance

Salary: $700 USD negotiable

The Investor Services Associate will operate in a progressive, fast-paced, customer service- oriented environment that is focused on consistently delivering efficient and high-quality services. The position holder will work closely with the Investor Services team to build relationships with stakeholders and enhance the overall clients’ and investors’ experience with The comapny Global Fund Administration.

THE COMPANY currently serves a wide variety of clients and investors with complex products including but not limited to equities, cryptocurrencies, bonds, swaps, options, Forex, mortgages, forwards, Non-fungible Token (NFT), and futures. The Investor Services Associate will be responsible for assisting with all processes, procedures, and activities in support of the role and function of the Investor Services Department.

1. Perform activities and functions in support of managing, maintaining, and processing all investor transaction documentation in accordance with the fund administration requirements such as booking any capital activity transactions (subscriptions, redemptions, transfers, capital commitments, and capital calls).
2. Manage the completion and maintenance of all AML requirements for all investor-type transactions.
3. Perform all activities and relative processes and procedures in a timely manner to ensure compliance with timelines and deadlines.
4. Periodically prepare, maintain, and distribute reports.
5. Prepare, verify, and issue money movement notifications to the client(s) and instructions for money movements for investor activities.
6. Proactively engage clients daily to maintain operational contact for investor servicing and establish good relationships with clients.
7. Provide ongoing support to clients: anticipating and addressing clients’ needs and offering real-time customized solutions in alignment with THE COMPANY’s policies and procedures.
8. Undertake ad-hoc tasks, special assignments, and projects in support of the Investor Services Unit.
9. Manage the web portal and answer any client queries such as password reset.
10. Review investor statements to ensure they are accurate before releasing.
11. Perform other related duties as assigned.

• Bachelor’s degree in business management administration or equivalent.
• At least one (2) years of experience in the investor relations industry.
• Experience in the financial services industry would be an asset.
• Proficient in Microsoft Office Suite with working knowledge of Microsoft Excel.
• Working knowledge of investor service software will be an asset.
• Knowledge of CRS/FACT will be an asset for this role.

• Excellent interpersonal and communication skills.
• Excellent organizational skills and attention to detail with a focus on accuracy and reliability.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong problem-solving, critical thinking, and analytical skills.
• Proficient in Microsoft Excel skills and capabilities.
• Ability to function under pressure independently and as a collaborative team member.
• Ability to positively influence stakeholder dynamics and team morale.
• Ability to take ownership of designated tasks.

• Hybrid working conditions.