Facilities Manager

A Facilities Manager ensures a building's services meet workers' needs. For example, they inspect and repair electrical, plumbing or janitorial problems. In addition, they are responsible for collecting data and analyzing it to adjust to current processes and plans.

**Job Description**

NICE Global, a leading business process outsourcing (BPO) call center, is on the lookout for an experienced, proactive and dynamic Call Center Facilities Manager to join our high-energy team. At NICE Global, we believe in delivering superior customer experiences, and we know that starts with maintaining a well-run, efficient and positive working environment. Based in our managed property Freeport office, you'll play a key role in maintaining an environment that supports our commitment to providing superior customer experiences.

As our Facilities Manager, you'll be the driving force behind the day-to-day operations of our facilities, managing all aspects of our workspace to ensure it continually supports our team’s productivity and well-being. The ideal candidate will be a skilled handyman with experience in a variety of tasks including general maintenance, light electrical work, drywall repair, painting, and more. You'll liaise with third-party vendors and contractors, lead facilities projects, oversee our janitorial staff and most importantly, bring a proactive attitude to every task you undertake.

**Responsibilities**

- Oversee the daily operation of our call center facility, ensuring all procedures and maintenance tasks are performed to the highest standards

- Carry out a range of handyman tasks, including general maintenance, light electrical work, drywall repair, painting, and more

- Coordinate with third-party vendors and contractors, collect and report on bids as an advocate or our company, assist with negotiating contracts and ensuring services are delivered effectively and efficiently

- Manage and supervise our existing janitorial staff, including scheduling, process adherence and task oversight  

- Develop proactive solutions to improve our operational efficiency and workspace environment

- Implement and maintain health and safety protocols, ensuring compliance at all times

**Qualifications**

- A minimum of 3 years of experience in facilities management, preferably within a BPO call center or similar high-volume office setting

- Proven experience in a variety of handyman tasks and general facilities maintenance

- Demonstrated ability to liaise with third-party vendors and contractors

- Experience managing a team, with strong leadership and interpersonal skills

- Proactive, problem-solving attitude, with the ability to make effective decisions under pressure

- Reliable transportation and a flexible working schedule are a must

- Relevant certification in facilities management or project management is a plus

- Possession of personal tools for maintenance tasks is a plus

If you're a hands-on, forward-thinking individual with a knack for problem-solving and a proactive attitude, we'd love to hear from you. Please apply with your resume and a cover letter detailing your relevant experience.

Join NICE Global; where we create a NICE environment together!

Benefits Of Working For NICE Includes:

• Paid Training
• Subsidized Lunch/Beverages
• Free Round-Trip Transportation From Downtown
• Health And Life Insurance Eligibility (After 120 Days)
• Employee Referral Bonus Program
• Employee engagement activities
• Potential for KPI performance incentives.
• Upward mobility.

 Thank you for your application!