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Call + Chat customer service representative for inbound and outbound for freight forwarding company.
Must have experience in this field.
$460 per hour with incentives and overtime.
Job description:
Provides information to customers by verifying understanding of request; answering questions; offering assistance.
Initiates service by recording requests; forwarding to dispatching.
Collects revenue by receiving and recording payments.
Resolves billing problems by identifying the problem; explaining procedures; forwarding required adjustments.
Improves quality results by evaluating processes; recommending changes.
Updates job knowledge by participating in educational opportunities.
Accomplishes customer service and organization mission by completing related results as needed.
Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail, or social media
Advise on company information
Act as the company gatekeeper
Inform customer of deals and promotions
Sell products and services
Work with customer service manager to ensure proper customer service is being delivered
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Customer Service Agent
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