Copier Printer Technician

A dynamic IT, Copier & Printer Technician with skills in IT connectivity, and servicing of copier printer hardware.

A highly reputable company in the IT and Print Solutions industry has an excellent opportunity for an enthusiastic Technician. You will be joining a fast-paced, dedicated, and dynamic team that is revolutionizing the development of Managed Print Service in Jamaica and across the Caribbean.

Job Summary

The incumbent will be responsible for the timely and cost-effective maintenance and repair of office equipment and for promoting and maintaining a high level of customer satisfaction with our service and products.

Primary Duties

• Install, troubleshoot, monitor and repair printers.
• Perform all IT related services to ensure optimum hardware performance.

Secondary Duties

• Maximize equipment up-time through timely response and effective and efficient repair to ensure high levels of customer satisfaction.
• Maintain a record of issues and solutions.
• Collaborate with the technical team to keep up the optimum response time and customer satisfaction.
• Track metrics such as response time, calls per day, parts cost per call.
• Train end users on the use and maintenance of the equipment
• Procure tools and supplies for the operation.
• Maintain equipment inventories.
• Schedule and coordinate monthly maintenance and readings.
• Any other relatable duties that may be assigned.

Knowledge, Skills, and Attitude

• Knowledge of Basic Networking.
• Possess excellent customer service and communication skills.
• Good knowledge of copier and printer technology.
• Detailed knowledge of computer and copier management software such as MS
• Office.
• Must be able to read and comprehend technical information.
• Strong organizational and time management abilities.
• Excellent analytical thinking and problem-solving skills

 Requirements & Qualification

• CompTIAA+ or Network+ certification preferred.
• At least 2 years’ experience as a copier technician.
• Prior experience in the maintenance and repair of printers manufactured by Konica Minolta and Kyocera would be an asset.
• Valid driver’s license and reliable transportation.
• Able to work flexible shifts including weekends.

 We thank all qualified candidates for their interest; however, only shortlisted persons will be contacted.