Remittance Officer - Hybrid

The Remittance Officer role is essential for TFOB to successfully enter the remittance business while complying with regulatory requirements.

The Remittance Officer role is essential for TFOB to successfully enter the remittance business while complying with regulatory requirements. This position serves as the primary point of contact for regulators and ensures accurate and secure processing of all remittance-related activities, including monitoring ledgers, managing payments, and investigating and processing customer claims. The Remittance Officer is also responsible for managing Remittance programs and products, mapping end-to-end processes, and maintaining effective communication with customers.

The Remittance Officer will be responsible for overseeing the processing of the Lynk mobile wallet cross-border transactions, ensuring compliance with all applicable regulations and providing exceptional customer service. This role will also require collaborating with various departments within TFOB to maintain efficient and secure remittance operations. The remittance officer must stay current on industry best practices and be committed to ongoing professional development.

Responsibilities & Duties:

1. Process inbound and outbound remittance transactions using Lynk's mobile wallet, ensuring accuracy and compliance with TFOB guidelines and regulations.

2. Keep accurate operational records and accounts of daily transactions, fees, jurisdictions, and people involved in the remittance process.

3. Ensure compliance with anti-money laundering and counter-terrorism regulations by promptly reporting suspicious transactions or activities to the appropriate authorities.

4. Provide exceptional customer service to Lynk mobile wallet users by responding to inquiries quickly and professionally.

5. Work with various departments within TFOB to ensure efficient and secure remittance operations.

6. Perform due diligence and risk assessments as needed, effectively identifying and mitigating risks associated with remittance transactions.

7. Stay current with industry best practices and actively seek opportunities for professional development in digital financial services.

8. Maintain strong relationships with overseas providers and inform TFOB management of any changes or issues affecting remittance operations.

9. Investigate issues raised by clients and escalate as necessary, where resolution is not received

10. Review reports for trends, highlighting concerns where necessary.

11, Compile and prepare internal and external reports and presentations on remittances, as requested.

12. Represent Business Operations at partnership meetings.

13. Participate in Project meetings on the remittance feature/product.

14. Recommend process improvements

Qualifications & Experience: