Information Communications Technology (ICT) Support Officer

Information Communications Technology (ICT) Support Officer

Information Communications Technology (ICT) Support Officer

Organisation:

The Caribbean Financial Action Task Force (CFATF) is an Organisation of twenty-five States of the Caribbean Basin, which have agreed to implement common countermeasures to address the problem of money laundering, terrorist financing and proliferation financing. The CFATF Secretariat is hosted by the Government of the Republic of Trinidad & Tobago.

The main objective of the CFATF is to achieve effective implementation of and compliance with the Financial Action Task Force (FATF) Recommendations to prevent and control money laundering and to combat the financing of terrorism and proliferation. The CFATF is an FATF Style Regional Body (FSRB) of the FATF which, is the premier inter-governmental organization that sets the standards for preventing money laundering as well as terrorist and proliferation financing. As such, the CFATF plays a critical role in promoting regional compliance with the FATF Recommendations.

The Secretariat has been established as a mechanism to monitor and encourage AML/CFT/CPF progress to ensure full implementation of the Kingston Declaration on Money Laundering (1992) in which Ministers in the region mandated the establishment of the Secretariat to co-ordinate the implementation of the FATF Recommendations by CFATF member countries. 

Job Profile:

The successful candidate must possess strong technical computer skills and have the ability to deliver information technology services tailored to specific tasks. They should have the ability to effectively engage with high-level government officials, the private sector and international organizations. Proficiency in the relevant area of expertise is essential.

The vacancy is open to nationals of CFATF Member countries.

Knowledge, Experience and Skills:

The ICT Support Officer should have the following professional experience and qualifications:

• University Degree (Bachelor) in Computer Science, Computer Technology issued by a duly accredited institution.
  
  
• At least two (2) to three (3) years of information and communications technology experience is required. This includes IT development and IT implementation

More specific requirements include: 

• Detail oriented, excellent organizational skills, ability to multi-task under tight deadlines.
• Ability to maintain confidentiality.
• Strong interpersonal skills.
• Ability to work in a team.
• Ability to establish and maintain working relationships with colleagues.
• Ability to interact positively with CFATF Members and others.
• Proficiency in Information Systems (Microsoft Office).
• Fluent in speaking, writing and reading English.
• Proficiency in Spanish would be an asset.

Tasks and Responsibilities:

1. Designs, tests, codes, corrects and documents simple programmes and assists with the implementation and testing of software under the supervision and guidance of professional staff.
2. Supports the information content and public development process, including crating, draft documentation and illustrations, printing and publishing and creating sections of technical and operational documentation.    
3. Interprets, executes and records test cases in accordance with project test plans and under the supervision of professional staff.
4. Monitors and logs the actual service provided to users against that required by service level agreements.
5. Carries out agreed operational procedures of a routine nature; and contributes to maintenance, installation and problem resolution.
6. Receives and handles requests for support following agreed procedures; and responds to requests for support by providing information to enable incident resolution, allocates unresolved calls as appropriate and maintains relevant records.
7. Performs other related duties as assigned.
8. Performing such other duties as directed by the Executive Director, Deputy Executive Directors and the Chief Operating Officer.

The post holder will report to the CFATF Chief Operations Officer.

Duration and Benefits:

Location of the Post - The post holder will be nominally based at the CFATF Secretariat, Port of Spain, Republic of Trinidad and Tobago.

Contract duration – 3 years with the possibility of renewal.

Compensation:

• Annual Salary - US$19,680.00 per annum - Salary will be paid in TT$ equivalent in monthly instalments for nationals of Trinidad and Tobago and in US$ for non-nationals.
• If the successful candidate is not a national of Trinidad and Tobago, that person will be exempt from any form of direct taxation on salaries and emoluments paid to them.
• The successful candidate may also be eligible for health insurance benefits

Working Conditions: 

The Secretariat’s working hours are during the period 8am to 4pm. However, the ICT Support Officer may be required to travel and/or work overtime in order to meet deadlines as necessary, particularly during periods leading up to CFATF/FATF Plenary meetings.

Application Instructions:

To apply for this position please submit:

1. An application cover letter
2. A copy of your current Curriculum Vitae including personal contact details;
3. Two letters of reference one of which must relate to your professional ability;
4. A copy of your passport photo/bio-data page
5. A current police record certificate issued from your country of origin or if different, from the country where you were last employed for two or more years.
6. Copies of relevant qualifications. 

APPLICATION DEADLINE: April 1, 2025