Inbound Sales Specialists

Job Title: Contact Center Sales Specialist

Report to: Operations Supervisor

Position Type: Permanent

Location: Montego Bay

Overview of Role:

At National Pen, we are looking for Inbound Sales Specialists who are motivated, enthusiastic, and sales oriented self-starters. We are passionate about people and performance excellence and put our customers at the Centre of everything we do. Join our diverse, in-house, team where you will feel valued and inspired to contribute your unique skills and experience.

Responsibilities:

Supports all inbound departments to include Upsell Sales, Inbound Web Sales and Inbound Mail Order Sales.

• Collect and process web, phone, email, and chat sales orders and support needs. 
• Assist Customer Care with incoming overflow calls when necessary.
• If needed, contact the customer to follow up on any order or service related issue.
• Interface with other departments and management to resolve issues
• Track and report backlog to management as/when specified.
• Flexibility to work any 8.5 hour shift including weekends and holidays
• Ability to work simultaneously with multiple customers via Chat where/when needed
• Receive Incoming calls and assist with customers queries
• Place outgoing calls as needed
• Any other duties as assigned by management
• Support the business with any and all related issues of the entire inbound department as requested by management.
• Supports all inbound departments to include Customer Care/IBW/IBM/Web Support/Chat as per business needs to include peak season and otherwise as requested by the business.

Required skills and experience:

• High school diploma or
• 4 High School passes (to include English Language and a Math related subject)
• Familiarization with computer applications such as MS Office suite
• Be able to type 40 wpm (minimum)
• Sales/Contact Centre experience is a plus
• Highly motivated to achieve your earning potential.
• Ability to communicate effective using various mediums
• High caliber of execution against targets and tasks

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The individual will be measured and evaluated weekly on the following criteria: sales revenue, quality, productivity, accuracy and backlog. One must contribute to building a positive team spirit by supporting all efforts to be successful. Good attendance will be required. The requirements listed are representative of the knowledge, skill, and/or ability required.

ADDITIONAL RESPONSIBILITIES: Comply with company policies, safety rules and regulations for personal and as pertaining to other employees. Maintain work area, equipment, and supplies in a neat and orderly condition.  Report any problems or difficulties to the leadership group.  Assist others/perform other duties when time permits or when so instructed.

About Pens.com

Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more than 10 facilities across North America, Europe, Africa, and Asia.​