IT Technician

Evaluate existing systems, test and optimize functionality of the systems, networks, and data; and define technical requirements. Plan and develop new and improved IT systems to meet the company’s needs.

We are seeking a highly skilled IT Technician to join our team.  A leading company providing innovative and reliable security solutions. The IT Technician will be responsible for managing, maintaining, and troubleshooting the company’s IT infrastructure, with a focus on ensuring the seamless operation of security systems and related technologies. The ideal candidate will possess strong technical knowledge, problem-solving skills, and a passion for ensuring the reliability and security of IT systems in a dynamic and fast-paced environment.

Key Responsibilities:

• System Installation & Maintenance: Install, configure, and maintain IT hardware, software, and security systems. This includes surveillance cameras, access control systems, alarm systems, and other security devices.

• Network Support: Manage and maintain company networks, ensuring optimal performance and security of internal and external communications. Troubleshoot network issues and resolve connectivity problems.

• Technical Support: Provide technical support to employees and clients, diagnosing and resolving IT-related issues. Assist in troubleshooting hardware and software problems related to security systems.

• Security Systems Configuration: Install and configure security software and hardware, ensuring the protection of company data and security infrastructure.

• System Monitoring: Regularly monitor system performance and troubleshoot any issues to ensure minimal downtime of IT and security systems. Perform system updates and backups as necessary.

• Documentation: Maintain records of system configurations, network diagrams, and IT inventory. Prepare and update documentation for ongoing IT processes, including troubleshooting guides.

• Compliance & Security: Ensure all IT systems are compliant with company and industry security policies, including regular security audits and assessments. Assist in implementing security protocols to protect company assets.

• Vendor Management: Coordinate with third-party vendors for technical support and procurement of IT equipment and software.

• Training & Support: Train staff on the proper use of security and IT equipment and software. Provide ongoing support to staff for IT-related needs.

Qualifications & Requirements:

• Education:

  • A degree or diploma in Information Technology, Computer Science, or a related field.

• Experience:

  • Minimum 2 years of experience working as an IT Technician or in a similar role, preferably within the security or related industries.
  • Experience with security systems, CCTV, access control systems, and other surveillance technologies is highly desirable.

• Technical Skills:

  • Strong knowledge of computer hardware, software, and networking.
  • Proficiency in troubleshooting and resolving technical issues related to IT infrastructure.
  • Experience with operating systems (Windows, Linux, macOS), Biometric systems and other security softwares.
  • Familiarity with network configurations (LAN/WAN), VPNs, routers, and firewalls.

• Key Competencies:

  • Strong problem-solving and analytical skills.
  • Excellent communication skills, both verbal and written.
  • Ability to work independently and as part of a team.
  • Attention to detail and ability to prioritize tasks effectively.
  • Ability to work under pressure and manage multiple tasks simultaneously.

Preferred Skills:

• Experience in working with cloud-based security systems.
• Knowledge of cybersecurity best practices.
• Familiarity with remote monitoring and management tools.