The IT Technician will take on the responsibility of monitoring, maintaining, and enhancing the company's computer systems and networks. The role includes the installation, configuration and diagnosing issue of new hardware and software.
Position: IT TECHNICIAN
The IT Technician will take on the responsibility of monitoring, maintaining, and enhancing the company's computer systems and networks. The role includes the installation and configuration of new hardware and software, as well as diagnosing and resolving technical and application problems encountered by users.
The individual in this position will collaboratively develop, modify, and revise IT policies with the rest of the team. They will also be tasked with ensuring the completion of relevant and accurate documentation within specified timelines.
This role requires a proactive and solutions-oriented professional who can efficiently manage and optimize IT systems to support the organization's operations.
The Technician is expected to display good interpersonal skills as you will be interacting with colleagues from various departments and Clients. You are required to listen to their technical needs, understand their problems, and implement solutions
JOB DUTIES
COMPETENCIES
• Exceptional time management and prioritization abilities.
• Proven experience in working effectively within a team.
• Excellent written and oral communication skills, with an ability to explain technical concepts to non-technical audiences. • Strong interpersonal skills, with an emphasis on building strong working relationships.
• High level of attention to detail, particularly in diagnosing technical issues and maintaining documentation.
• Highly organized with a proven ability to manage multiple tasks and projects.
• Tech-savvy, with a strong understanding of IT systems and processes.
• Strong analytical skills with the ability to identify, analyze, and solve complex problems.
• Creative thinking and innovation in developing efficient, scalable IT solutions.
• Excellent troubleshooting skills with a systematic approach to problem-solving.
• Driven to provide solutions that improve system efficiency and user satisfaction.
• Knowledge of IT best practicesand industry standards
• Familiarity with IT service management and project management principles.
• Understanding of data privacy and cybersecurity principles.
• Experience with various operating systems, network configurations, and cloud platforms.
QUALIFICATIONS AND EXPERIENCE
• Relevant industry qualification and cerification.
• Minimum of three years of related experience.
• In-depth knowledge of SQL Servers, Microsoft Windows Servers and PCs, Firewall, Network infrastructure, Microsoft Cloud computing, virtualization, Grandstreem PBX Systems,
• Knowledge programming languages is an asset