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Bishop Anstey High School East & Trinity College East

IT Technician

Bishop Anstey High School East & Trinity College East

  • Trincity
  • Not disclosed
  • Contract
  • Updated 07/11/2023
  • HR
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The IT Technician provides IT support to all stakeholders of BATCE and to ensure proper use and maintenance of IT Equipment and Resources across all Schools.

IT TECHNICIAN:

Job Summary:

 

 

 

Provides IT support to all stakeholders of Bishop Anstey Hih School East & Trinity College East and to ensure proper use and maintenance of IT Equipment and Resources across the Schools.

 

Key Responsibilities:

Technical Support
  1. Setups IT equipment for use by teachers and support departments  as required
  2. Installs and deploys software in the labs as required.
  3. Provides training on software applications.
  4. Conducts research, requests, installs and provides training on new hardware and software resources.
  5. Conducts orientation and training on new hardware and software resources, peripheral devices and applications
  6. Performs basic and advanced troubleshooting/repairing exercises on all devices across schools.
  7. Performs diagnostics, maintenance and upgrades of computer related hardware including desktops, laptops, printers and other peripheral equipment
  8. Performs basic repairs to hardware components
  9. Assists teachers when required.
  10. Performs basic network troubleshooting, crimping cables, testing network ports etc.
  11. Configures desktops and laptop computers and ensures correct system operation and performance

Help-Desk Support

  1. Assists users with daily routines, queries and solutions via person, helpdesk, MS Teams and email.
  2. Receives and attends to Help-Desk requests received via telephone, e-mail, Teams etc, documenting issues and resolutions
  3. Monitors, daily the IT-Helpdesk E-mail and Tech Support Teams for support requests
  4. Provides  support to Students and Staff on the usage of Office 365 and MS Teams
  5. Resets student and staff network passwords 
IT Projects 
  1. Assists in the routine maintenance of all hardware and software resources on a scheduled basis.
  2. Conducts imaging of computers and assessment and preparation of labs during the maintenance periods
  3. Provides secondary backup assistance to events in the auditorium when required 
  4. Conducts research and liaise with vendors on quotations for IT purchases providing recommendations as required
  5. Populates and maintains Inventory.
  6. Maintains and updates IT Assets Inventory
  7. Develops application (SharePoint, Forms, and Sway) using Office 365
Reports and Documentation
  1. Documents and reports on hardware and software problems to the Network Administrator.
  2. Prepares and submits weekly ad hoc reports in approved formats and timeframes
  3. Assists in documenting procedures relative to job function as required
  4. Prepares and updates all relevant documentation and logs e.g. Inventory, installation logs, software summary logs etc.
Qualifications & Experience
  1. 5 GCE/ CXC O' Level passes Mathematics and English Language inclusive.
  2. Certification in A+, Network +.
  3. Associate Degree in IT/MIS/Computer Studies or other related field
  4. Proficient in the use of MS 365 Office Suite – Word, Excel, Outlook, PowerPoint, MS Teams
  5. Professional Certifications: MCSA, MCSE would be an asset.
  6. Knowledge of creating and deploying images to computer systems
  7. Working knowledge of Office 365, Teams and Sharepoint
  8. Knowledge of AutoCad Installation and Deployment
  9. At least two (2) years’ experience in a similar capacity

 

Ref: IT TechnicianCCCCC
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Bishop Anstey High School East & Trinity College East

Bishop Anstey High School East & Trinity College East

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