IT Systems Administrator

The IT Systems Administrator is responsible for managing and maintaining the organization's cloud services, including Microsoft 365, Sophos, and Adobe. This role serves as an intermediary between the junior support team and IT management.

The BLEWSTREAM Ecosystem is expanding—join us as we create value in a borderless world. We prioritize advanced professional and technical skills, a can-do attitude, and exceptional reliability and responsiveness. As a people-centric organization, bridging skills gaps is essential, and we aim to strengthen and grow our ecosystem with like-minded individuals.

IT Systems Administrator

Key Responsibilities:
• Systems Management:

• User administration (Entra ID management)
• Intune policy and device management
• Reporting and administration for Microsoft 365 services
• Sophos endpoint policy management and reporting
• Adobe administration and support

• Helpdesk Support:

• Act as an intermediary between the junior IT team and IT Manager 
• Handle escalated support tickets
• Provide mentorship and guidance to the junior IT team in collaboration with the IT Manager

• Technical Skills:

• Microsoft 365 Administration (Entra ID, Exchange, SharePoint)
• Windows 11 troubleshooting
• Network troubleshooting (wireless networks)
• Application troubleshooting
• Technical documentation

• Security and Compliance:

• Manage Intune policies and endpoint security
• Ensure security configurations and compliance are maintained

• KPI Reporting:

• Report on IT KPIs based on IT requirements

Requirements:

• Applicants must have a professionally formatted resume (See BLEWSTREAM formatting guide)
  (Click to download our template sample resume)
• Bachelor’s degree in Information Technology, Computer Science, or three (3) years of experience in a similar role
• Relevant certifications (e.g., Microsoft Certified: Azure Administrator, Microsoft 365 Certified: Enterprise Administrator Expert) are preferred
• Proven experience in systems administration, particularly with cloud services like Microsoft 365
• Strong troubleshooting and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team 
• Legal authorization to work in Trinidad and Tobago

Preferred Skills:

• Experience with technical documentation
• Knowledge of security and compliance best practices

Work Environment:

• Reliable transport is required for on-site support across our 3 office locations.