IT Support Specialist

The IT Support Specialist manages IT systems, troubleshoots issues, and ensures security. Responsibilities include network support, system implementation, and collaborating with leadership, with some after-hours work and occasional travel to store locations.

Job Summary

The IT Support Specialist will support the General Manager in the operational management of IT systems and infrastructure. This position is responsible for ensuring that day-to-day IT functions are carried out efficiently while assisting in the implementation of IT strategies and security protocols. The role will report directly to the General Manager and work under the guidance of our IT Consultant. The IT Support Specialist will be required to occasionally work outside of normal working hours for system maintenance, implementation, and travel between store locations as needed.

Duties and Responsibilities

• Assist the General Manager in day-to-day IT operations, including managing IT systems, network infrastructure, and software applications.
• Implement and maintain IT security protocols and ensure compliance with company policies to protect data and systems.
• Provide technical support to staff by troubleshooting IT issues, resolving hardware/software problems, and offering guidance on IT-related matters.
• Perform routine IT maintenance, including updates, backups, and hardware diagnostics.
• Ensure the reliability and efficiency of IT systems, networks, and devices.
• Assist in system installations and configurations for new software and hardware.
• Document and maintain accurate records of IT systems, configurations, and processes.
• Work with external IT vendors and consultants to manage IT projects and procure necessary technology.
• Support the development and implementation of IT-related strategies and initiatives as directed by the General Manager and under the guidance of the IT Consultant.

Qualifications & Skill Requirements

• Proven experience in an IT support or systems administration role.
• Strong understanding of networking, hardware, and software systems.
• Experience with IT security measures and best practices.
• Ability to work with minimal supervision, focusing on operational IT needs.
• Academic qualifications in Information Technology, Computer Science, or related fields (preferred).
• Strong knowledge of IT security best practices.
• Experience with network management, hardware configuration, and software troubleshooting
• Ability to provide clear, concise technical support and guidance to staff.
• Ability to work independently while supporting the General Manager and ensuring operational continuity.
• Familiarity with system documentation and reporting.
• Flexibility to work outside of normal working hours when necessary for system implementations, maintenance, and support across store locations.

Working Conditions

• Reports to: General Manager
• No direct supervision of staff.
• Office-based with occasional travel between store locations.
• Occasional work outside of normal working hours required for IT maintenance, system implementation, and store location support.

Please note that we appreciate all application. However, only short-listed applicants will be contacted.