IT Specialist

IT Technician

Salary range - $ 8,000.00 to $12,000.00

Job Description:

• Technical Troubleshooting • Maintain proper documentation and records of interactions, issues, and solutions for

both client and internal staff and provide detailed reports and feedback. • Collaboration when necessary. Working with internal teams to rectify issues on the

client site. • Review diagnostics and assess the functionality and efficiency of systems • Implement security measures such as firewalls, etc. • Responsible for implementing maintenance and backup of internal servers • Responsible for maintaining telecommunication, PBX, and web systems • Evaluate new hardware and software to meet company requirements • Maintain inventory of internal licenses and track compliance • Technical support for company staff and troubleshoot computer problems • Oversee the implementation, deployment, and operation of information systems and • technology solutions for business needs • Client Support –on site • Install and update company software and hardware as needed • Anticipate and report the cost of replacing or updating computer items • Continuous learning by staying current on industry trends, software, and networking

tools to provide cutting-edge solutions to the company and its clients.

 

Requirements:

• Proven 5 years of experience in IT support roles. • Working knowledge of relevant operating systems, software, and programming (e.g.

TCP/IP, DNS, VPNs, Windows, macOS, etc.) • Excellent problem-solving and critical thinking skills • Keen attention to detail • Good organization, time management and prioritization • Efficient troubleshooting abilities • Effective communication skills, including speaking, writing, and active listening • Great customer service and interpersonal skills • Certification in IT Related fields (e.g. CompTIA Network, A+ Certification Microsoft

Certified) • Experience supporting SaaS Platforms • Basic knowledge of scripting or automation tools. • Able to use remote desktop tools and helpdesk systems