IT Program Manager

The Program Manager is responsible for overseeing and optimizing the organization's IT project portfolio. This role involves strategic planning, resource allocation, and ensuring alignment with organizational goals.

The Program Manager is responsible for overseeing and optimizing the organization's IT project portfolio. This role involves strategic planning, resource allocation, and ensuring alignment with organizational goals. The is postholder also expected to oversee the execution, and delivery of multiple complex IT projects and programs simultaneously, coordinating cross-functional teams within the organization. The IT Program Manager is responsible for defining project scope, objectives, and deliverables, as well as monitoring progress, managing risks, and communicating status to stakeholders.

Information Technology forms the backbone of essential government services, with the Computer Services Department playing a vital role. The incumbent will collaborate with a team of Information Technology (IT) professionals dedicated to delivering top-tier solutions across all Ministries.

The department has a total staff complement of 95 with a total operating budget of approximately CI$16.3 million. The post-holder is tasked with procuring and overseeing the procurement of roughly CI $2.5 million annually in IT software solutions, and enterprise infrastructure, including network, server, and storage solutions, as well as desktops, laptops, and computer peripherals. The volume of work is variable and demand-driven, responding to customer needs and tasks generated within the Ministry/Portfolio, Department, or Cost Centre. 

Education & Experience

The post-holder must possess:

• Bachelor's degree in Computer Science, Information Technology, or a related field with a minimum of three (3) years of post-graduate in IT Program Management; Master's degree preferred. Or;

• A mature entrant with an industry-recognized relevant technical accreditation such as (PMP) with a minimum of Six (6) years of relevant IT project and portfolio management experience.

• Technical Knowledge and Skills 

  • Proven experience in IT project and portfolio management, including strategic planning and resource optimization.
  • In-depth knowledge of project management methodologies (e.g., Agile, Scrum, Waterfall).
  • Strong understanding of IT governance, risk management, and compliance.
  • Excellent leadership and interpersonal skills to foster collaboration and effective communication.
  • Proficiency in project portfolio management tools and software i.e. Jira, DevOps highly desirable.
  • Proficiency in ITIL practices is highly desirable

   

  Customer Service Support 

  Demonstrated proficiency in customer service with strong communication skills, both verbal and written. Capable of effectively influencing and engaging with both internal and external stakeholders, fostering the marketing of services, and sustaining and enhancing existing relationships.