IT End User Specialist

The IT End User Specialist ensures proper computer operation so that end users can accomplish business tasks. The incumbent will be integral to our IT support team, assisting in the maintenance and support of computer systems, networks, and peripherals.

Do transformational opportunities energize and inspire you?

Are you ready to be part of a team that will be the premier employer and leader in a very  fast paced, high demand competitive industry?

If you have answered yes to the above,  then we want you as part of our growing team.

IT End User Specialists

The IT End User Specialist ensures proper computer operation so that end users can accomplish business tasks.  The incumbent will be integral to our IT support team, assisting in the maintenance and support of computer systems, networks, and peripherals. This role involves direct interaction with users, understanding their technical issues, and providing solutions in a timely and friendly manner. The incumbent may be required to travel to different locations across the island.

He/she will be responsible for, but not limited to:

Core Functions

• Providing first-level support to end-users for IT-related issues, ensuring a prompt response and resolution.
• Monitoring and maintaining computer systems and networks, identifying, and resolving any technical problems.
• Assisting in setting up new users' accounts and profiles and dealing with password issues.
• Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Assisting with the roll-out of new applications and test new technology.
• Maintenance of Helpdesk Ticketing, logging, assigning, escalating, following up to close-out.

Skills, Knowledge and Experience

• A Degree in computer science or related field
• Minimum of 3 years’ experience
• Basic understanding of computer systems, mobile devices and other tech products
• Familiarity with internet security and data privacy principles is advantageous.