IT / CCTV Assistant

The IT / CCTV Assistant supports the IT department in troubleshooting, maintaining, and managing IT systems, including hardware, software, and networks.

1. Technical Support:

   • Provide technical assistance and support for incoming requests and issues related to computer systems, software, and hardware.
   • Diagnose and resolve software and hardware incidents, including OS, network connectivity, and application issues.
   • Assist in troubleshooting and resolving connectivity issues, both wired and wireless.

2. System Maintenance:

   • Assist in maintaining and updating hardware and software inventories.
   • Conduct routine maintenance of computers, printers, and other office equipment.
   • Ensure security and updates on all systems by installing antivirus and security updates as required.

3. User Training & Documentation:

   • Assist in preparing training materials and tutorials for users.
   • Maintain documentation on IT procedures, network configurations, and user support FAQs.
   • Conduct basic IT orientation sessions for new and existing staff.

4. Networking:

   • Support the IT team in network maintenance, including the setup and troubleshooting of network hardware like routers, switches, and firewalls.
   • Assist in monitoring network performance and alerting the IT team to any potential issues.

5. System Upgrades and Installations:

   • Assist with the setup and installation of new hardware, software, and IT resources.
   • Support in upgrades of systems and software based on the needs of the organization.
   • Coordinate with vendors for the purchase and maintenance of IT equipment.

6. Security and Compliance:

   • Help implement and monitor IT policies for data security and compliance.
   • Ensure that all IT systems comply with industry standards and internal protocols.
   • Regularly update and back up data to ensure data protection and recovery.

Qualifications:

• Education: Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience: 1-2 years of relevant experience in IT support or a similar role.
• Technical Skills:
  • Basic knowledge of Windows/Linux/Mac OS environments.
  • Basic knowledge of CCTV and Alarm installations.
  • Familiarity with networking fundamentals (TCP/IP, DNS, DHCP).
  • Experience with Microsoft Office, Google Workspace, and other productivity software.
  • Knowledge of antivirus, firewall, and VPN solutions is preferred.
• Soft Skills:
  • Strong troubleshooting and problem-solving skills.
  • Good communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong attention to detail and organizational skills.