IT Business Relationship Assistant Manager

The Assistant IT Business Relationship Manager will be responsible for assisting with the building and maintenance of client and stakeholder relationships, development of technological solutions to meet clients' needs and contribute towards the overall development of IT policies and procedures

​KPMG in Caricom is a member firm of KPMG International, and is comprised of offices in Jamaica, Trinidad and Tobago and Barbados and the Eastern Caribbean operating as one integrated business.​

KPMG is a global organization of independent professional services firms providing Audit, Tax and Advisory services. KPMG firms operate in 143 countries and territories with more than 273,000 partners and employees working in member firms around the world.

KPMG in Caricom is seeking to hire a talented, highly motivated IT Business Relationship Assistant Manager to join our growing IT Services department in Kingston, Jamaica. 

Roles and Responsibilities

• ​Assist in developing and maintaining positive relationships with clients, stakeholders, and vendors, both onshore and offshore.
• ​Identify and prioritize business needs related to IT services and products by helping to develop and execute solutions that satisfy client technological needs
• ​Support maintain service levels by taking proactive measures to avoid disruption in services for offshore clients.
• ​Monitor and report on operational IT projects performance.
• Assist in managing vendor contracts and agreements with IT vendors to ensure compliance.
• ​Provide timely updates to both onshore and offshore stakeholders regarding IT initiatives and issues.
• ​Collaborate with cross-functional teams both onshore and offshore to align IT solutions with business strategies.
• ​Contribute to the development and implementation of IT policies and procedures for KPMG in Caricom.
• ​Support the maintenance of the IT budget for KPMG Caricom – KJESS and assist in the preparation of reports and analyses for management.
• Aid in conducting monthly business reviews with clients, both onshore and offshore.
• Support the procurement process for inventory for KPMG Caricom – KJESS.
• Perform other duties and responsibilities as assigned by the IT Relationship Manager.

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Skills

• Teamwork skills
  
• Strong analytical skills
• Flexibility to learn new technologies
• Good communication skills
• Excellent interpersonal skills
• Demonstrate good stakeholder management skills
• Client service oriented
• Ability to understand detailed business processes
• Communication skills
• Time management and task prioritization skills

Experience 

• A Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Candidate must have a minimum 5 years experience in IT service delivery or related field.
• Experience in the IT industry is beneficial.
  
• Technical support experience is an asset
• Familiarity with industry-standard software, project management tools, and ticketing systems is a plus. 
• Demonstrated ability to think critically and approach problems with a logical and analytical mindset

We thank all interested applicants however, only shortlisted candidates will be contacted.

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