IN-HOUSE CUSTOMER SERVICE/SALES REPRESENTATIVE

We are seeking a client-driven, customer centric people person, to fill the position of In-house Customer Service/Sales Representative.

IN-HOUSE CUSTOMER SERVICE/SALES REPRESENTATIVE

1	Receive orders from customers (via the phone, WhatsApp, website or walk-in).

2 	Advice customers about the range of products and service offered.

3	Generate quotations based on customers’ requirements.

4	Generate the order sheet and forward it to production.

5	Coordinate order flow with production and secure best ship time to meet customer due dates.

6	Keep customers updated on the progress of their order.

7	Arrange mutually agreeable times for installation and convey same to the Installation & Repairs Department.

8	Follow up with customers to make sure they are satisfied with their purchases and to answer any questions or concerns.

9	Collate customers ‘after sales service request and schedule mutually agreeable times with the Installation Department.

10	Meet targets set by the Sales/Customer Service Manager.

11	Ensuring full understanding of the Company’s quality standards and expected standards of service in support of this role.

 
12.	All other task assigned.

QUALIFICATION AND EXPERIENCE

•	Minimum of 5 years’ experience within a Customer Services/Sales environment.

•	Diploma, associate, or bachelor’s degree in business administration/marketing.

JOB POSITION REQUIREMENTS

•	Well-developed communication skills, both written and verbal, with the ability to liaise across all levels, both internally and externally.

•	The ability to influence others to accept ideas by using convincing arguments to create a win-win situation.

•	Effective at working with others to reach common goals and objectives.

•	The ability to cultivate and establish strong relationships, internally and externally.

•	Experience working within a busy customer service, fast paced and demanding environment, with the ability to work accurately and meet deadlines.

•	Experience of working within a manufacturing environment.

•	Highly customer focused and can demonstrate excellent communication and telephone skills.

•	Demonstrate an understanding of customer service ‘Best Practice


We would like to thank all applicants, but only shortlisted candidates will be contacted.