Human Resources Coordinator

Facilitates many of the basic Human Resources operations including administering HR policies and procedures related to the onboarding of employees, and archival of permanent records (employee, financial, and historically valuable documents.

SUMMARY: Facilitates many of the basic Human Resources operations including administering HR policies and procedures related to the onboarding of employees, and archival of permanent records (employee, financial, and historically valuable documents) while ensuring legal compliance; Participates in investigating and resolving employee relations issues; Coordinates center-wide and community activities; Conducts exit interviews.

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Assists HR Manager with communication of employee policies, procedures and practices.

2.Identifies legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting are in compliance.

3. Maintains a safe and secure working environment for all employees by working with the crisis management team and the company and center leaders.

4. Conducts new employee orientation under the direction of the HR Manager to foster knowledge, compliance and positive attitude toward company goals; Prepares and uses required electronic and printed materials.

5. Assists as a member of Human Resources with enforcement of safety procedures and promoting general workplace safety.

6. Plans and coordinates employee engagement activities.

7. Monitors and maintains employee records, including personnel files in soft and hard copy, new hire paperwork and processes, and records correction using consistent and uniform processes;

8. Assists HR Manager in keeping records of promotions, performance reviews, and terminations, and employee statistics for government reporting.

9. Handles minor employee relations concerns; May assist HR Manager and participate in investigations/arbitration; Assists in conducting focus groups.

10. Administers criminal background policies and procedure, as well as drug screenings consistently and according to established procedures.

11. Assists with scheduling various management training as needed; Collaborates with the LD&E team on programs such as Aspiring Leader and New Leader Assimilation

12. Completes special project when needed at the direction of the HR Manager.

13. Responds to inquiries regarding policies, procedures, and programs

14. Coordinates required steps for end of probationary period such as end of probation letters, salary increase notices & reports.

15. Prepares employee separation notices and related documentation, and conducts exit interviews to determine reasons behind separations.

16. Coordinates local Corporate Social Responsibility plans including conducting center and community service activities (publicity, logistical details, pictures, and newsletter articles)

17. May represents organization at personnel-related hearings and investigations when needed.

18. Builds strong relationships with HR Director, HR team, team leaders and senior management.

19. Is open and responsive to consistent coaching, take an active role in performance planning and goal setting.

20. Acts as a role model at all times, adhere to high ethical standards.

21. Takes responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.

22. Is flexible in an environment by championing and embracing change.

23. Handles administrative tasks such as bus schedule, airport pick up, reporting, and various other.

24. Assists with initiating and coordinating work permits and immigration details as needed for staff traveling to/from Jamaica.

25. Plans and executes regular rewards and recognition celebration for center personnel

26. Actively manages and executes all employee benefits programs

SUPERVISORY RESPONSIBILITIES

No supervisor responsibility. Has no direct reports.

Knowledge of:

Applicable labor, pay, and employment laws; Computer programs including Word, Excel, Power Point, and Outlook; Payroll/employee systems; telephone system and its' functions; copier/scanner/printer. Company policies and procedures as outlined in Employee Handbook and Leadership Manual; General knowledge of Human Resources; Working knowledge of employment-related laws and practices; All company benefits; Trends in employee relations and benefit administration and human relations in order to communicate with all levels of employees.

Ability to:

Represent the company to government agencies; Communicate about company benefits; Defuse volatile situations; Resolve conflict; Motivate employee; Take initiative; Demonstrate organizational skills, prioritize duties and re-prioritize as necessary in a changing environment; Develop and maintain effective working relationships with peers and across departments; Communicate effectively in both oral and written form; Clearly explain processes and policies; Perform detailed tasks with accuracy; Use discretion; Learn additional technology applications such as in-house payroll/employee system; Successfully interface with clients (internal/external); Understand and exhibit a customer service orientation;

EDUCATION and/or EXPERIENCE

Bachelor’s degree preferred; or two years related experience and/or training in Human Resources; or equivalent combination of education and experience. Previous HR experience required. Current applicable HR certification preferred or current enrollment in a study program for HR certification preferred but not required. Previous call center or BPO experience is a plus.

LANGUAGE SKILLS

Ability to read, analyze, and interpret common industry and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to speak effectively and use proper grammar with groups to effectively present information to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS

Ability to apply advanced mathematical concepts.  Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS:

Valid driver’s license/Government ID.

Preferred, but not required: Certified in Employee Law, Professional Human Resources

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to regularly communicate either by speaking or listening. The employee is required to sit for long periods of time and use their hands to handle or control. Occasionally, it may also include physical tasks that require substantial movements like reaching out for things. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works in inside environmental conditions.  The noise level in the work environment is usually moderate.

We appreciate all applications, however only shorlisted candidates will be contacted.