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Human Resource Officer
Carlisa Enterprise
- Kingston and St. Andrew
- Not disclosed
- Permanent full-time
- Updated 08/11/2024
- HR
The HR Officer at Carlisa Enterprises manages day-to-day HR operations, including recruitment, employee relations, benefits, payroll, performance management, and compliance with labor laws. They also monitor job market trends to ensure Carlisa's competitiveness and act as DPA Coordinator.
Position: Human Resource Officer
Company: Carlisa Enterprises Limited
Location: Head Office
Reports to: Chief Financial Officer
Role Overview: The HR Officer is responsible for supporting the Human Resources function of Carlisa Enterprises Limited by managing day-to-day HR operations, including recruitment, employee relations, benefits administration, payroll processing, performance management, and compliance with labour laws. The HR Officer will also act as the Data Protection Act (DPA) Coordinator, ensuring compliance with data protection regulations. The role also involves managing the implementation of HR and payroll systems in SAP and providing accurate and timely payroll processing. The role monitors job market trends and conducts salary surveys to keep Carlisa Enterprises competitive.
Key Responsibilities:
1 Team Management:
• Supervise the HR Assistant, overseeing daily HR administrative tasks and supporting their professional development.
• Manage the chef, support in meal preparation schedules and menu planning, and ensure adherence to food safety standards.
• Oversee the Office Attendant, ensuring office cleanliness, supplies management, and general upkeep of common areas to maintain a professional and organised work environment.
2 Recruitment & Onboarding:
• Coordinate the recruitment process, including posting job vacancies, screening applications, scheduling interviews, and assisting in selecting candidates.
• Manage the onboarding process for new hires, ensuring all necessary documentation is completed, and new employees are introduced to company policies, culture, and procedures.
• Conducted new hire orientations and supported integrating new employees into the company.
3 Employee Relations & Engagement:
• Act as a point of contact for employee inquiries, concerns, and grievances, ensuring they are addressed promptly and professionally.
• Foster positive employee relations by supporting developing a collaborative, inclusive, and productive work environment.
• Assist in organising employee engagement initiatives such as events, wellness programs, and team-building activities to boost morale and strengthen company culture.
4 HR Policy Implementation:
• Assist in implementing HR policies and procedures in alignment with company goals and local labour laws.
• Ensure all employees understand and comply with company policies, including code of conduct, attendance, dress code, and other relevant regulations.
• Review and update policies as needed to reflect changes in labour laws, organisational needs, or best practices.
5 Performance Management & Development:
• Support the performance management process by coordinating performance evaluations, tracking employee progress, and facilitating performance reviews.
• Assist managers in setting performance goals and monitoring employee development.
• Help identify employee training and development opportunities to enhance their skills and performance.
6 Payroll Processing:
• Process monthly payroll for general staff and commission payroll for the sales team using the OASys payroll system.
• Manage the time clock system to ensure accurate payments to hourly staff based on attendance and hours worked.
• Ensure payroll is processed accurately and on time, with payroll for general staff completed by the 25th of each month and sales team commission payroll processed by the 5th of each month.
• Address and resolve payroll-related queries from staff, ensuring prompt responses and resolutions.
• Implemented and managed HR and payroll systems within SAP, ensuring the smooth integration of payroll operations into the company’s financial systems.
7 Benefits Administration:
• Administer employee benefits programs, including health insurance, pension plans, leave entitlements, and other perks.
• Ensure that employee benefits records are accurate, up-to-date, and compliant with company policies and regulatory requirements.
• Assist employees with inquiries regarding their benefits and ensure they are fully informed about their entitlements.
8 Compliance & Legal Requirements:
• Ensure compliance with local labour laws, health and safety regulations, and company policies.
• Assist in managing and documenting disciplinary actions, investigations, and terminations in compliance with company procedures and labour laws.
• Maintain accurate employee records and ensure confidentiality and data protection in compliance with privacy regulations.
9 HR Reporting & Data Management:
• Maintain and update employee records, including personal details, contracts, attendance, and performance data.
• Prepare HR reports and analytics for management review, including staff turnover, absenteeism, and other HR metrics.
• Support the preparation of documentation required for audits and legal inquiries.
10 Training & Development Coordination:
• Help identify training needs within the company and coordinate employee training programs, workshops, and seminars.
• Assist in developing training schedules, tracking employee participation, and evaluating the effectiveness of training programs.
• Maintain records of employee certifications, licenses, and professional development activities.
11 Health & Safety Support:
• Collaborate with the Health & Safety Officer to ensure compliance with workplace safety regulations and promote a safe working environment.
• Support the implementation of safety initiatives, including first aid training, fire drills, and other workplace safety activities.
12 Employee Offboarding:
• Coordinate the offboarding process for departing employees, ensuring a smooth transition and completion of all exit documentation.
• Conduct exit interviews and analyse feedback to identify trends and areas for improvement in employee retention.
13 DPA (Data Protection Act) Coordinator:
• Act as the company’s Data Protection Act (DPA) Coordinator, ensuring compliance with data protection laws and regulations.
• Develop and implement policies and procedures to protect employee and customer data by the Data Protection Act.
• Conduct regular audits to ensure data is handled and stored securely and that any breaches or risks are promptly addressed.
• Guide staff on data protection best practices and ensure all relevant personnel are trained on their responsibilities under the DPA.
• Serve as the primary point of contact for any data protection-related queries or complaints.
14 Market Research & Competitiveness:
• Conduct regular market research, salary surveys, and analyses of job market trends to ensure that Carlisa’s compensation packages remain competitive.
• Based on findings, adjustments to salary structures and benefits are recommended to attract and retain top talent.
• Monitor industry standards for roles across the company and provide insights to inform HR strategies and practices.
Educational Requirements & Experience:
• Bachelor’s degree in human resources management, Business Administration, or a related field.
• Minimum of 3-5 years of experience in human resources, including recruitment, benefits administration, payroll, and employee relations.
• Knowledge of local labour laws and regulations.
• Knowledge of data protection regulations (DPA) and compliance requirements.
• Experience with OASys payroll systems and SAP implementation is an advantage.
• HR certifications such as SHRM-CP, PHR, or CIPD are an advantage.
Key Skills & Qualifications:
• Strong interpersonal and communication skills, with the ability to build rapport with employees at all levels.
• Excellent organisational skills and attention to detail, with the ability to manage multiple tasks and deadlines.
• Sound knowledge of HR best practices and local labour laws.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Proficiency in payroll processing systems (OASys) and HR management systems (SAP).
• Problem-solving skills and the ability to resolve employee-related issues effectively.
This role requires a high level of organization, independence, and the ability to balance multiple tasks across different locations efficiently.
Ref: Human Resource Officer
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