Hospitality Crew

In a normal day of operations, you will be expected to work with the operations team to assist with creating a memorable guest stay, shopping and dining experience by providing the finest quality of service to the guests, Owners, and their guests.

GENERAL RESPONSIBILITIES

• Practice proper telephone etiquette
• Always have a happy demeanor when meeting, greeting and serving guests.
• Up sell BEYC products at every opportunity.
• Be the first point of contact for all guests on the property and on the telephone.
• Follow up with any guest requests.
• Follow all BEYC guest responsibilities.
• Follow and utilize all standards that are taught in training sessions.
• Other duties from the ones listed below may be asked of you by the Supervisor or Manager

RETAIL RESPONSIBILITES

• Cleans the store, wipes all counters and exposed shelves and ensures the store is in order for guests to enter upon reporting to work.
• Checks stock on the shelves, makes a list of items which need to be replenished and re-stocks shelves once items are delivered.
• Performs all guest and staff transactions and credit card verifications.
• Ensures there is an adequate quantity of supplies to conduct business for the day, i.e. bags, charge slips, etc.
• Assists guest with selections of merchandise.
• Maintains shops cleanliness and order throughout the day.
• Helps Retail Manager with monthly inventories.
• Participates in monthly retail meeting and weekly department meeting when required.
• Folds, hangs, arranges and tags merchandise.
• Updates the system upon receipt of goods
• Makes suggestion to Retail Manager on regular or special items that customers were looking for in the shop.

F&B RESPONSIBILITES

• Record all guest information on the reservation sheet for the meal period that is worked.
• Prepare all menus and wine lists and restaurant front podium in preparation for service.
• Greet and seat all guests by the BEYC F&B standards.
• Inform servers of the guest’s information; in-house or outside guests, special information ie; birthdays etc.
• Be always presentable and approachable.
• Carry out cleaning duties as required by the supervisor.
• Take food and beverage orders and serve guest 
• Clearing tables and ensuring the overall cleanliness of restaurant
• Polish cutlery and wrap roll ups.
• Assists servers as needed in their duties during the delivery of service
• Position décor before shift
• Folds napkins in preparation for service
• Follow restaurant handover procedures and utilize log book
• Coordinate breaks with the Supervisor
• Follow opening and closing procedures
• Ensure float balances at the beginning and end of every shift
• Secure float in accounting office

GUEST SERVICES RESPONSIBILITIES

• Coordinate and execute all guest arrivals and departures for the Rooms.
• Coordinate and organize all guest requests, activities, events, and itineraries.
• Assist resort guests with making dinner reservations
• Check in with guests throughout the day and upsell activities for the next day

• Ensure all emails and phone calls are followed up within 24 hours.
• Assist other departments in busier periods, or in times of need