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Jamaica Social Investment Fund

Helpdesk Administrator

Jamaica Social Investment Fund

  • Kingston and St. Andrew
  • Not disclosed
  • Fixed term contract
  • Updated 24/10/2024
  • HRD
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Helpdesk Administrator

Helpdesk Administrator

 The successful candidate’s primary responsibilities will include:

  •  Provide appropriate Help Desk support to users of JSIF computer system on a variety of issues by identifying, researching and resolving technical hardware & software problems virtually and/or physically.
  • Identify and log user needs/tickets, liaise with Programmers/Engineers to explain software errors and make recommendations regarding changes.  
  • Create and run SQL queries to assess and analyse data from the corporate database for problem resolution.
  • Provide training and workshops for incumbents in the use of the organizations applications and computing equipment.
  • Develop, test, implement and maintain effective user and system help facilities.

 

Requirements: 

  • At least a Degree in Software Engineering/Computer Studies or its equivalent.
  • At least 1 years’ experience in a similar or equivalent position.
  • Significant experience in use of Microsoft windows (Win10/11), database applications and the use of MS SQL query language.
  • Proficiency in the use of Microsoft Office Suite, use of web browsers and Microsoft technologies.
  • Knowledge of Microsoft Windows Networks, their basic Operation, Administration and computing hardware repair.
  • Sound communication, interpersonal and exceptional customer service skills.
  • Well-honed Trouble shooting, Analytical and Problem solving skills
  • Ability to work under great pressure and independently or as a member of a team.

Ref: Helpdesk Administrator
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Jamaica Social Investment Fund

Jamaica Social Investment Fund