Help Desk Support

The job includes but is not limited to effective provisioning, `installation/configuration, operation, and maintenance of all systems hardware and software and related infrastructure.

Large Insurance Broker has Vacancy for a

Help Desk Support Officer

The Job:

The company operates one of the largest e-commerce sites in Jamaica. The help desk support officer (HDSO) is responsible for supporting and maintaining the Company’s LAN/WAN, network segments, Internet, Email and Intranet systems. The job includes but is not limited to effective provisioning, `installation/configuration, operation, and maintenance of all systems hardware and software and related infrastructure.

Primary Duties:

1. Support 24/7 Help Desk
2. Repair and recover from hardware or software failures.  Coordinate and communicate with impacted constituencies.
3. Troubleshoot problems reported by users and provide solutions using established response Protocols.
4. Help to Maintain company e-commerce platform
5. Install and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
6. Develop and maintain installation and configuration procedures.
7. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
8. Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure/add new services as necessary.
9. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.  Configure CPU, memory, and disk partitions as required.
10. Maintain daily log of all systems malfunction and remedial action.

WORKING CONDITIONS/PHYSICAL EFFORT:

• Responsibilities require working beyond normal working hours with little advanced notice.

• Travel to out-of-town locations required from time to time

• Compensation for the right person includes a competitive salary, performance incentive, lunch allowance, health, pension and group life.

BENEFITS:

An excellent compensation package which includes:

• Competitive salary
• Excellent medical benefits
• Pension and life insurance benefits
• Lunch Allowance
• Other staff welfare benefits

APPLY TO:

If your answer to the forgoing question is yes - Please apply stating your age, qualifications and job experience, no later than March 5, 2025.