Head of Information Technology (ECGC)

Our Client, East Caribbean Group of Companies (ECGC), is seeking to fill the position of Head of Information Technology (IT). This is a permanent position based in Campden Park, St. Vincent. This position is open to CARICOM Nationals.

ABOUT ECGC:

The East Caribbean Group of Companies (ECGC) operates in the manufacturing sector with a focus on food supply. The business is structured as GRAINS - Flour, Feeds, Rice and BEVERAGES - Water, Sodas, Energy, and Juices. ECGC exports to the OECS, the wider Caribbean, and the World.

KEY RESPONSIBILITIES:

• Strategic Leadership:
• Develop and implement a comprehensive IT strategy that supports the company’s business objectives.
• Oversee IT operations to ensure the smooth functioning of the systems (e.g., ERP, production automation systems, point-of-sale, inventory management).
• Provide technology insights and recommend solutions to optimize processes, reduce costs, and support growth.
• Align IT initiatives with organizational goals and ensure that technology capabilities are effectively leveraged to deliver results.
• Establish and maintain technology governance frameworks, including IT policies, standards, and processes.
• Team Management & Development:
• Lead, mentor, and develop the IT team to ensure the provision of top-tier support and systems management.
• Oversee the performance management and development of the IT team to ensure they are well-equipped to manage day-to-day IT operations and end-user support.
• Ensure continuous professional development for IT staff and drive a culture of innovation and proactive problem-solving within the team.
• Systems & Infrastructure Management:
• Oversee the maintenance and security of the company’s IT infrastructure, including network, servers, workstations, and cloud environments.
• Ensure the reliability, scalability, and security of IT systems, particularly critical manufacturing systems and retail point-of-sale and e-commerce platforms.
• Direct the deployment and integration of new technology solutions to support business operations.
• Manage relationships with external vendors and service providers to ensure optimal IT service delivery.
• Cybersecurity & Compliance:
• Ensure that all systems and data are fully protected against cyber threats and that cybersecurity protocols and incident response plans are up to date.
• Lead initiatives for data security, backup, and disaster recovery to safeguard company information and maintain business continuity.
• Ensure the company remains compliant with all industry regulations and best practices in information security and data privacy.
• Budgeting & Financial Management:
• Develop and manage the IT department’s annual budget, ensuring cost-effective procurement and deployment of technology resources.
• Evaluate and recommend IT investments, ensuring return on investment through improved efficiency, performance, and risk mitigation.
• Cross-functional Collaboration:
• Work closely with department heads to understand their technology needs and support business processes.
• Collaborate with leadership to identify opportunities for digital transformation and implement technologies that support business innovation.
• Provide technical guidance and strategic advice to the executive team regarding the adoption of new technologies and system upgrades.
• Comply with all quality, food safety, and Health Safety and Environmental (HSE) policies and procedures. 
• Perform any other related duties as may be assigned.

QUALIFICATIONS & EXPERIENCE:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• A Master’s degree in IT Management would be considered an asset.
• Minimum of 8 years of experience in IT management, with at least 3 years in a senior IT leadership role.
• Strong experience managing IT infrastructure and support operations, including ERP systems, manufacturing automation, point-of-sale systems, and cloud technologies.
• Demonstrated experience in cybersecurity, compliance, and data privacy management.
• Strong leadership and team management skills with experience in developing high-performing teams.
• Excellent project management skills with a track record of delivering IT projects on time and within budget.
• In-depth knowledge of system architecture, networking, software development, and cybersecurity.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent communication and interpersonal skills, with the ability to translate technical information into business language for non-technical stakeholders.
• Ability to stay updated on emerging technologies and trends that can benefit the business.

We wish to thank all applicants for their interest, however, only those favourably considered will be contacted.