Head Butler

The Head Butler oversees all aspects of guest service at the villa, ensuring a luxury experience that exceeds expectation. This role involves managing the villa team, coordinating guest requests, providing personalized service to create a memorable and seamless experience for all guests.

Job Title: Head Butler

Location: Villa Gilgal, Whitehouse, Westmoreland

Key Responsibilities:

1. Guest Services:
• Greet guests upon arrival and assist with check-in, ensuring they feel welcomed and comfortable.
• Serve as the main point of contact for guests, handling any special requests, inquiries, and complaints promptly and professionally.
• Anticipate guest needs and preferences, providing personalized service tailored to individual requirements.
• Organize and deliver food and beverage services, special requests, and any in-room service needs.
2. Staff Management:
• Supervise and coordinate the villa’s butler team, providing clear instructions, scheduling shifts, and assigning tasks.
• Support and mentor junior team members, ensuring a cohesive, efficient team that prioritizes guest satisfaction.
3. Villa Operations and Maintenance:
• Oversee the cleanliness and upkeep of all villa areas, including guest rooms, dining areas, and common spaces.
• Coordinate with housekeeping, maintenance, and other departments to ensure smooth daily operations.
• Conduct daily inspections to ensure villa standards are met and report any issues for immediate resolution.
4. Event Coordination:
• Assist with planning and execution of special events, such as private dinners, celebrations, and guest activities.
• Coordinate with other team members to ensure seamless event preparation and execution, enhancing the guest experience.
5. Inventory and Supplies Management:
• Monitor and manage inventory levels for guest amenities, food and beverage, and other supplies.
• Ensure timely ordering and restocking of necessary items, maintaining accurate records.
6. Administrative Duties:
• Prepare reports on guest feedback, team performance, and any issues encountered, providing recommendations for improvement.
• Conduct walk throughs with the Ministry of Health or any other government official conducting inspections.

Qualifications and Skills:

• Proven experience as a Head Butler or Senior Butler in a luxury hotel, resort, or private estate.
• Exceptional customer service and interpersonal skills, with the ability to anticipate and meet guests' needs.
• Strong leadership and team management experience.
• High level of attention to detail, organizational skills, and time management.
• Knowledge of fine dining, etiquette, and luxury service standards.
• Proficiency in handling guest complaints and resolving issues diplomatically.
• Excellent verbal and written communication skills.
• Flexibility with work hours, including evenings, weekends, and holidays as needed.

Preferred Qualifications:

• Certification in hospitality or related field.
• Knowledge of local culture, dining, and entertainment options to provide personalized recommendations.

The ideal candidate is someone who values discretion, is proactive, and is dedicated to delivering a five-star experience for our villa guests. This role is pivotal in maintaining the villa’s reputation as a top-tier destination for luxury and relaxation.