HOTEL SECURITY OFFICER

The Hotel Security Officer is responsible for maintaining a safe and secure environment for all guests, employees, and visitors at the hotel.

The Hotel Security Officer is responsible for maintaining a safe and secure environment for all guests, employees, and visitors at the hotel. This position requires patrolling the hotel premises, responding to security incidents, monitoring surveillance equipment, and enforcing hotel policies related to safety and security.

1. Patrol and Monitoring:

   • Conduct regular patrols of the hotel property (lobbies, corridors, parking lots, and other areas) to detect any unusual activity or potential safety hazards.
   • Monitor CCTV and other security systems to ensure the safety of the premises.
   • Inspect fire equipment and ensure that emergency exits are clear and operational.

2. Incident Response:

   • Respond promptly to alarms, disturbances, or emergency situations, including fire alarms, medical emergencies, and criminal activity.
   • Assist guests and staff during evacuations or emergency situations.
   • Investigate and report any suspicious activity, thefts, or accidents, and take appropriate action.

3. Guest Assistance:

   • Provide assistance to guests and staff when necessary, such as escorting them to their rooms, helping with lost property, or dealing with complaints related to security concerns.
   • Address guest inquiries and provide directions or general information about hotel security procedures.

4. Enforcement of Policies:

   • Enforce the hotel's policies and regulations, including access control, noise restrictions, and alcohol policies.
   • Prevent unauthorized access to restricted areas.

5. Report Writing:

   • Prepare and maintain accurate, detailed reports of daily activities, including any incidents or violations of hotel policies.
   • Assist in maintaining records of security-related activities for audit and review purposes.

6. Collaboration:

   • Work closely with other departments (e.g., housekeeping, front desk, maintenance) to address security concerns and ensure guest satisfaction.
   • Coordinate with local law enforcement or emergency services when necessary.

7. Safety Audits and Training:

   • Participate in safety drills and ensure compliance with safety regulations.
   • Provide training to hotel staff on emergency procedures and security awareness.

Qualifications:

• Education: High school diploma or equivalent. Certification in security or law enforcement is a plus.
• Experience: Previous experience in security, law enforcement, or military is preferred, especially in a hotel or hospitality environment.
• Skills:
  • Strong observational skills and attention to detail.
  • Good communication and interpersonal skills.
  • Ability to stay calm under pressure and respond quickly in emergencies.
  • Basic knowledge of security systems and technology (CCTV, alarm systems, etc.).
  • Physical fitness and the ability to stand, walk, and patrol for extended periods.
• Certifications: First aid, CPR, and basic firefighting certifications may be required.

Work Conditions:

• Must be able to work various shifts, including nights, weekends, and holidays.
• Requires standing and walking for extended periods.
• May involve exposure to difficult situations, requiring calm and professional handling.