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This position reports to the Guest Experience Manager.
The Guest Experience Agent is responsible for providing guests with a memorable experience at Apes Hill. They must use initiative and a hands-on approach to ensure guests explore the local area and get the most out of their stay.
The successful candidate will be required to:
Respond to all guest requests in a timely manner and follow up to ensure guest satisfaction.
Gather and provide information to guests of property, its amenities, events, and activities.
Prepare written documents periodically, accurately, and completely.
Process all guests queries and concerns in a timely manner.
Perform general administrative duties.
The preferred candidate should possess:
A Certificate / Diploma in Hospitality or related discipline.
A minimum of three (3) years’ work experience in Guest Experience in a luxury environment.
Strong administrative skills.
The ability to communicate in a professional manner.
Proficiency in Microsoft Office Suite.
Working knowledge of Northstar and Opera software would be an asset.
A valid Police Certificate of Character.
Passion for excellent customer service.
Motivation and a responsiveness to meet members' / guests' needs.
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Guest Experience Agent
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