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Guest Experience Agent
Apes Hill
- Christ Church / St. James / Bridgetown
- Not disclosed
- Permanent full-time
- Updated 05/07/2024
- Human Resources
Guest Experience Agent
MUST BE RESIDING IN BARBADOS
This position reports to the Guest Experience Manager.
The Guest Experience Agent is responsible for providing guests with a memorable experience at Apes Hill. They must use initiative and a hands-on approach to ensure guests explore the local area and get the most out of their stay.
The successful candidate will be required to:
- Respond to all guest requests in a timely manner and follow up to ensure guest satisfaction.
- Gather and provide information to guests of property, its amenities, events, and activities.
- Prepare written documents periodically, accurately, and completely.
- Process all guests queries and concerns in a timely manner.
- Perform general administrative duties.
The preferred candidate should possess:
- A Certificate / Diploma in Hospitality or related discipline.
- A minimum of three (3) years’ work experience in Guest Experience in a luxury environment.
- Strong administrative skills.
- The ability to communicate in a professional manner.
- Proficiency in Microsoft Office Suite.
- Working knowledge of Northstar and Opera software would be an asset.
- A valid Police Certificate of Character.
- Passion for excellent customer service.
- Motivation and a responsiveness to meet members' / guests' needs.
Ref: Guest Experience Agent
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