Group IT Cloud Engineer

Company description:

About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts, TV streaming, enhanced messaging and marketplaces and self-care, Digicel is the only operator in its markets that can deliver that.

Serving consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.

Visit www.digicelgroup.com for more.

Job description:

Job Title: Group IT Cloud Engineer

Primary objective of the job:

The Group IT Cloud Engineer serves as a technical engineer to support the delivery of the IT Cloud Apps/Infra Architect design in the area of Microsoft Azure Cloud. The Engineer will be responsible for the day to day maintenance and monitoring of the Azure operation, assisting in troubleshooting and providing solutions for technical issues. The Engineer will build and deploy in the Azure environment by closely monitoring and responding to incidents and requests regarding the IT Cloud Infrastructure. 

Main Duties and Responsibilities:

• Create and manage control policies for cloud services
• Implement standard services in Azure for business units, including servers, storage, backup, vnet, security, and resiliency
• Implement Alert design
• Hands on implementation of solutions in Azure from prototypes to production roll out.
• Deploys and aligns cloud components, VM resource allocation, Storage & Security
• Cloud capacity monitoring and management
• Active performance and utilization monitoring
• Optimizing planned and implemented Azure services
• Implement monitoring & performance tools
• Monitor workloads for VM optimization
• Provide operations and migration support
• Load balancing, caching, web servers, application servers, and databases
• Cloud storage and archiving
• Training operational staff (Infra Cloud Admin) in processes and tools for managing cloud resources
• Cost & Performance Optimization
• Increase performance and reduce infrastructure cost
• Conduct health checks
• Recommend infrastructure configuration changes to users (spin up/down)
• Add/remove resources (servers, storage, software) in the environment as needed
• Assisting with reporting on current infrastructure status, and planning for future usage
• Responsible for developing end to end infrastructure architecture that meets business, process and operational requirements.
• Ability to assist with Cloud strategy, adoption, and governance
• A focus on hands-on implementation. 10% strategy - 90% implementation

Academic Qualifications and Experience Required:

• 1 to 3 years’ experience in implementing in the Azure environment
• Applicable Azure related certifications like MCSE, MCSD, MCSA preferred
• Hybrid Cloud implementation, and management experience
• VMWare experience, preferably hands on
• Cloud Migration Experience, data and servers
• Azure Backup as a Service, Azure Backup server
• Familiar with data storage and protection, backup and data retention policies and process, vnet design, cloud server right sizing and Azure services optimization
• Familiarity with Security and Networking

Functional Skills:

• Ability to define and work to different requirements for different locations
• Functioning in a self-managed, unstructured environment
• Ability to prioritize multiple tasks and organize work to meet deadlines and multiple requests
• Ability to adapt quickly to change and handle ambiguity
• Strong customer service orientation
• Ability to work effectively with cross functional groups and participate in problem solving process
• Ability to develop and implement standards and procedures
• Strong analytical and problem-solving skills