General Manager

The General Manager reports to the President and oversees daily operations, ensures policy compliance, and supports strategic goals. The role involves resource allocation, performance review, and collaboration with the Board to drive planning and continuous improvement.

Key Responsibilities and Duties:

Develops annual business and operational plans for business growths

• Achieves pre-determined performance and profitability targets through the effective management of assigned human, material and financial resources.

• Shapes, through appropriate leadership, initiatives and actions, a corporate environment that fosters the achievement of performance and profitability targets.

• Mitigates competitive risks through pre-emptive actions designed to secure the sustainability and continued profitability of the Credit Union.

• Supports the Board in the preparation and development of plans, change management concepts and programs •

• Lead a team of employees and monitor Branch performance located at four (4) different locations in Trinidad and Tobago 

• Plans, directs and guides the operational performance of the Credit Union in a cost-effective and stake-holder sensitive manner.

• Appraises the general economic environment anticipating changes in the economy as they may affect the Credit Union operations; develops and recommends improvements to enable the Credit Union to maintain the competitive edge in the market.

• Ensure Organisational quality through review, update, implementation and adherence to agreed SOPs

• Ensures that the corporate positioning of the Credit Union is in the minds, hearts and eyes of the internal and external publics in a manner as to fully leverage the Credit Union's business capabilities, products and services.

• Handles special projects as assigned from time to time by the President.

• Performs other assigned responsibilities and key result areas as required.

Minimum Qualifications and Experience

• An MBA specializing in Business or Finance

• A minimum of 10 years in the financial services sector with at least five (5) years in a Managerial Position.

• Knowledge and Experience in Credit Union Operations will be an asset

• Any equivalent combination of qualification and experience will be considered

Knowledge, Skills and Abilities

• Strong analytical and management skills with a demonstrated ability to plan, organize, lead, and provide feedback to staff

• Excellent communication skills, must be capable of presenting ideas in a clear and compelling manner • Excellent leadership, coaching and counselling skills

• Strong strategic thinking skills and attention to detail • A proactive approach to problem-solving

• Proficient in the use of Microsoft Office Suite and other Financial Management Software

• Ability to meet deadlines in a fast-paced and quickly changing environment

• Must be flexible, resourceful and a team player