General Manager

The General Manager will work with all department managers and their teams to ensure the day-to-day operations of the Hotel are carried out efficiently to ensure guests' satisfaction which is of paramount importance.

Job Title: General Manager
Location: A Prominent Hotel in Tobago

Job Summary:

We are seeking a dynamic and experienced General Manager to oversee all hotel operations and drive excellence in guest satisfaction, staff management, and business growth. The ideal candidate will be a strong leader with a passion for hospitality and a strategic mindset to enhance overall hotel performance.

Key Responsibilities:

1. Operational Management:
• Work closely with all department managers to ensure smooth and efficient operations.
• Develop and implement strategies to enhance customer satisfaction and guest experience.
• Oversee daily bookings and reservations, ensuring guest needs are met.
2. Staff Leadership & Development:
• Manage staff rostering across all departments.
• Oversee the hiring and training process for all hotel employees.
• Motivate and lead the team to maintain high performance and service standards.
3. Guest Relations & Customer Service:
• Interact with guests along with the Guest Relations team to ensure satisfaction.
• Address and resolve guest concerns effectively and professionally.
4. Strategic Growth & Financial Oversight:
• Develop and execute strategies to increase sales and revenue.
• Work with the Accounting and Administrative teams to manage budgets and expenses.
5. Property Maintenance & Crisis Management:
• Collaborate with department managers to maintain the entire property.
• Be available 24/7 to respond to urgent matters and problem resolution.

Requirements & Qualifications:

• BSc in Business Management, Hospitality, or a related field.
• Minimum of 5 years' experience in a managerial role within the hospitality industry.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and customer service skills.
• Proven ability to develop and implement strategies for business growth and efficiency.

If you are a results-driven professional with a passion for hospitality, we invite you to apply for this exciting leadership role.