General Clerk

The General Clerk is required to perform a wide range of administrative tasks involving organizing, processing electronic and paper information, copying documentation, and maintaining members’ files.

The General Clerk is accountable for the following results,some of which include:

1. Prepare monthly variation listing for the Branch.
2. Ensure proper maintenance of members’ files and correspondences in both digital and paper form.
3. Scan and upload members’ information to our core banking system.
4. Retrieval of members’ files, at the request of the Branch Manager/Branch Supervisor or Senior Member Service Representative.
5. Act as Relief Teller & MSR, when necessary.
6. Assist with follow-up calls to members, concerning important information e.g. outstanding KYM documents required, funds, etc.
7. Ensure that Stationery and office supplies are available upon request for the Branch.
8. Assist with the dissemination of information about products and services to members.
9. Prepare members’ correspondence such as letters, statements etc.
10. Assist the Loans Officer/Branch Supervisor in the preparation of Lien documents, BOS, Chattels and other loan documents for the branch.
11. Prepare monthly reports as required by the Branch Manager/Officer.
12. Assist in the reviewing of the FIP arrears listing and contact members regarding all premiums outstanding
13. Check all accounts on the FIP exception report listing and contact the members to regularize the account.
14. Assist with the posting of chargebacks and ATM exceptions.
15. Check all accounts on the FIP exception report listing and contact the members to regularize the account.
16. Assist with the posting of chargebacks and ATM exceptions.