Enrollment Specialist

Our client is seeking compassionate and detail-oriented Patient Enrollment Specialists to educate and enroll patients in essential healthcare programs.

Job Sumamry:

Our client is seeking compassionate and detail-oriented Patient Enrollment Specialists to educate and enroll patients in essential healthcare programs. As a trusted partner to our client's healthcare providers, you’ll help patients understand insurance-sponsored services that support chronic condition management, such as Chronic Care Management (CCM), Behavioral Health Integration (BHI), Principal Care Management (PCM), and Remote Physiological Monitoring (RPM). In this role, you will empower patients by guiding them through their healthcare options, addressing their concerns, and advocating for their needs. Strong communication skills and a patient-focused approach are essential for success.

Responsibilities:

• Contact patients identified as eligible for care management services.

• Provide patient education on care management support and services

. • Accurately document all patient communications (verbal or written), including communications with patients and/or their caregivers.

• Adhere to documentation protocols and best practices for daily workflow. • Exhibit excellent customer service skills, as demonstrated by positive feedback from customers and patients.

• Develop and build trusting relationships with patients, showing a true passion for caring for them and guiding them in their health journeys.

• Stay flexible and adapt quickly to new processes, software changes, and priorities with a positive attitude and a willingness to learn continuously.

• Demonstrate empathetic and active listening skills, thriving both as a team member and independently in a fast-paced environment.

• Inform your manager of any issues pertinent to the enrollment process and any known or perceived concerns.

• Utilize multiple scripts for different clients and services, following processes and protocols.

• Meet or exceed daily call expectations as directed by management.

• Become proficient in using technology, including our clients main task platforms.

• Contribute positively as a department member by supporting all team members productively and constructively.

• Perform other duties as assigned.

Success in This Role Means:

• A minimum average of 12 call attempts per hour.

• A minimum of 2 average enrollments per hour.

• Maintaining minimum Quality Assurance (QA) metrics related to the compliant use of scripting and documentation.

Job Requirements

• Minimum of 3 CXC/CSEC subjects, including Mathematics and English, with a preference for one science-related subject.

• At least 2 years of sales experience in a call centre is preferred. • Knowledge of healthcare terms, conditions, roles, and basic care principles.

• Intermediate to advanced computer skills, demonstrated by the ability to navigate multiple systems using the same monitor and quickly learn new software programs and applications, including experience with Outlook and MS Office.

• Must be highly motivated and results-oriented, with strong skills in communication, organization, multi-tasking, and time management.

• Effective communication, interpersonal skills, and problem-solving abilities.

• Must possess strong telephone and virtual communication skills, with the ability to communicate clearly and effectively over the phone, particularly with elderly adults, in a confident and compassionate manner.

• Ability to work effectively as part of a team to achieve daily goals and complete tasks, ensuring that production goals and quality metrics are consistently met within set standards.

• Must pass a background check, have a positive attitude, adapt well to change, be a team player, and be willing to continuously learn new skills.

• Must be available to work onsite.