GUEST EXPERIENCE GUIDE

We are searching for a vibrant Guest Experience Guide with a knack for storytelling and customer service. The ideal candidate will be able to effortlessly perform minor alterations to each itinerary to suit the unique interests of each group.

Role Summary:

The Guest Experience Guide is responsible for ensuring guest satisfaction on our guided Farm Tour experiences. S/he will ensure necessary preparations are made for each tour, lead guests through the tour, and upsell the company’s products to guests.

Core Responsibilities:

• Greeting and welcoming guests to the tour.
• Informing guests about the itinerary for each tour.
• Scheduling transportation for guests ahead of time, if required.
• Organizing tour groups and confirming booking details with guests.
• Gathering and making the preparations necessary for each tour.
• Familiarizing yourself with the route of tours, company and surrounding area history as well as products and processes.
• Familiarizing guests with the company’s history, products, facilities and processes according to the tour script.
• Take initiative and make recommendations to improve the tour script, route and overall guest experience.
• Encouraging guests to apply sunscreen regularly and to remain hydrated, where applicable.
• Attending to reasonable guest requests such as taking photos and making recommendations for non-competing businesses nearby.
• Answer inbound guest questions received in-person and online, before, during and after the tours.

Required Qualifications, Knowledge, Skills and Abilities:

• Diploma or Certificate in Hospitality or related field 
• Atleast 5 CSEC subject passes
• Minimum 2 years’ proven experience as a tour guide or in a guest-facing role in the tourism industry.
• Capacity to stand and walk for extended periods of time.
• Strong background in retail sales is preferred.
• Excellent conversational skills with a knack for storytelling and improvisation.
• Energetic, enthusiastic and possess a sense of humor.
• Operate with humility, honesty, and integrity.
• Adherence to safety codes, legal and regulatory frameworks.
• Demonstrable initiative and the ability to multi-task.
• Ability to work under pressure and adhere to a tight schedule.
• Willingness to complete forms, reports for company records and performance tracking.
• Intermediate skills in Microsoft Office Suite, particularly Word and Excel.