Front Office Representative

Front Office Representative

POSITION: Front Office Representative

REPORTS TO: Front Office Supervisor

SCOPE

Controls the reception, registration, room allocation and checking out of all guests and carries out verification and auditing of accounts.  

RESPONSIBILITIES

Operations

• Liaises with other departments including Housekeeping, Marina and Maintenance to ensure facilities are always functional and maintained to a standard in keeping with the image of CrewsInn. Reports any defects promptly.

Customer Service

• Provides excellent customer service to both external and internal customers.
• Makes reservations for Hotel /Marina Guests.
• Is knowledgeable of all services, processes and procedures of the hotel, marina and restaurant.
• Welcomes, registers, assigns rooms /slips and allocates keys and establishes payment. Checks out guest and ensures payment.
• Handles all guest complaints and inquiries in a courteous and efficient manner.
• Makes arrangements for guest services as required.

Financial / Night Audits

• Ensures all procedures, policies and regulations relating to financial record keeping and money handling are adhered to, including the timely and accurate inputting and reporting of financial information. 
• Carries out night audits to verify the accuracy of guest accounts by balancing departmental income, compiling computerized updates and verifying records.

Health and Safety

• Performs duties in a safe and efficient manner, consistent with company safety policies and procedures.
• Identifies and mitigates risks and reports all accidents.
• Security conscious at all times.
• Ensures effective procedures are in operation in emergencies.

KNOWLEDGE & SKILLS 

• Excellent command of the English language.
• Customer orientated and results driven including able to relate to the public in a warm, friendly and professional manner.
• Effective oral and written communication skills including being able to deal effectively with a variety of individuals both face to face and by telephone.
• Computer literate.
• Mathematical skills and knowledge of accounting practices.
• Ability to work independently as well as, part of a team.

QUALIFICATIONS AND EXPERIENCE 

• 5 CXC /GCE passes (including Mathematics, Accounting, English)
• Computer Literacy
• Front Desk Experience (1 year)
• Experience in a Hotel environment and /or night auditing would be an asset.
• Fluency in a foreign language would be an asset.

GENERAL 

Hours of work:

Normal work week shall consist of forty hours, Sunday to Saturday on a shift basis covering 24 hours per day. However, you may be expected to work longer hours.