Cancel
This job is expired
Apply Now
Front Desk Clerk
SWAT Estate Police/Beverly's Oasis Suites
- Tobago
- Not disclosed
- Temporary full-time
- Updated 03/11/2023
- HR Manager
The Front Desk Clerk's main responsibility is checking guests in and out of the hotel, however, he/she plays a critical role in the entire guest experience.
Duties and Responsibilities:
We are looking to hire an upbeat Front Desk Agent to assist with checking guests in and out of our establishment. The Front Desk Agent will assist guests with inquiries, problems, and complaints and will be responsible for receiving guests’ payments and for balancing the cash at end of the shift. You will be familiar with the hotel layout, understand the in-house restaurant's operation to facilitate guests' dining reservations and be proficient with operating the switchboard. You will ensure keys are handed back on guests' departure.
To ensure success you must be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, proactive, and be skilled at multitasking in a fast-paced environment.
Front Desk Agent Responsibilities:
- Greeting and thanking guests in a sincere, friendly manner.
- Checking guests in on arrival and out on departure.
- Posting charges to appropriate guest accounts.
- Anticipating and addressing guests' needs, and resolving their problems and complaints.
- Assisting guests with disabilities.
- Operating switchboard and assisting with inquiries.
- Assisting the reservations manager with taking reservations.
- Collaborating and communicating with other internal departments to ensure guest satisfaction.
- Complying with company procedures and safety policies.
- Performing duties on a daily checklist.
Requirements:
- Mimimum of five (5) O'level/CSEC passes - Math and English included
- Training/certification in Hospitality Management would be an asset
- Proficiency in Microsoft Office as evidence by a certificate
- At least two (2) years’ experience in a similar role
- Superior customer service skills and professional appearance are ESSENTIAL
- Any combination of relevant qualifications and experience may be considered
Ref: Front Desk Clerk
Apply Now
SWAT Estate Police/Beverly's Oasis Suites
- #2 Royal Promenade, Arouca, Trinidad
- 1(868) 646-(7928) SWAT