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Front Desk Agents
Secrets/Breathless Resorts & Spa
- St. James / Trelawny / Westmoreland
- Not disclosed
- Not disclosed
- Updated 03/10/2024
Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry.
JOB OVERVIEW:
Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry.
Qualifications:
Essential:
- High school graduate.
- Ability to compute accurate mathematical calculations.
- Ability to clearly and pleasantly communicate in English with guests/visitors, management and co-workers to their understanding, both in person and by telephone.
- Ability to provide legible communication and directions.
Desirable:
- Some college or training in hospitality industry.
- Previous experience as Front Desk Agent.
- Previous cashiering experience.
- Knowledge of computers.
- Fluency in a foreign language, preferably Spanish.
SKILLS:
Essential:
- Ability to input and access data in computer.
- Ability to understand guest inquiries and provide responses.
- Ability to promote positive relations with all individuals who approach the Front Desk and by telephone.
- Ability to focus on guests' needs, remaining calm and courteous.
- Ability to think clearly, quickly and make concise decisions.
- Ability to prioritize, organize and follow up.
- Ability to work well under pressure of multiple arrivals/departures within any given period of time.
- Ability to focus attention on details.
- Ability to maintain confidentiality of all guests and hotel information.
- Ability to ensure security of guest room access.
- Ability to remain stationary at assigned post for extended periods of time.
- Ability to work cohesively with other departments and co-workers as part of a team.
We appreciate all interest; however, ONLY shortlisted candidates will be conacted.
If you have previously applied, there is no need to submit another application.
Ref: Front Desk
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