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Front Desk Agent
AC Hotel Kingston
- Kingston and St. Andrew / St. Catherine
- Not disclosed
- Permanent full-time
- Updated 02/04/2025
- HRM
The associate is responsible for the processing of all Curators’ check-ins and check-outs, calls, messages, requests, questions/concerns, special needs, and any other Front Desk Operations function assigned.
Front Desk Agent
The associate is responsible for the processing of all Curators’ check-ins and check-outs, calls, messages, requests, questions/concerns, special needs, and any other Front Desk Operations function assigned in order to ensure the Hotel achieves its Mission and Vision while acting according to our Brand Standards.
Duties and Responsibilities:
Please Note: Only Shortlisted Candidates Will Be Contacted. Thank you for your application!
Duties and Responsibilities:
- Process all Curators’ check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
- Process all Mobile Check-ins and ensure Curators get a response from the Control Panel.
- Always logged into Email, Control Panel, GXP Platform and ensure Curators receive a response within a timely manner (for example meeting the Mobile Chat 4 minutes response time).
- Sensitize all arriving guests on car rental with Enterprise and assist with taxi arrangements as required.
- Follow all policies, including proper uniform attire, key control procedures, and adhere to proper credit and cash handling procedures established by the Hotel.
- Maintain Curators’ room key storage, inventory, and security.
- Process all payment types such as room charges, cash, debit, or credit.
- Process all check-outs including resolving any late and disputed charges.
- Answer, record, and process all Curators’ calls, messages, requests, questions, or concerns using appropriate telephone etiquette at all times.
- Coordinate with Housekeeping to track the readiness of rooms for check-in.
- Coordinate room status updates with the housekeeping department by advising of all check-outs, late checkouts, early check-ins, special requests, and day-use rooms.
- Communicate parking procedures to Curators and/or visitors.
- Provide Curators with directions and information regarding property and local areas of interest.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Undergraduate Degree in Hospitality and Tourism Management, General Studies, or equivalent from an accredited training institution.
- A minimum of two (2) years experience in a similar position, preferably in a Hospitality environment.
- Excellent time and stress management skills.
- Analytical and strong problem-solving skills.
- Excellent customer relations and organizing skills.
- Ability to multi-task and work under pressure.
- Excellent interpersonal skills and ability to foster harmonious relations.
- Ability to deal effectively with the general public.
- Professionalism, integrity, and confidentiality at the highest level.
- Teamwork oriented.
- Ability to communicate effectively both orally and in writing.
- Knowledgeable of the Hotel’s operations and services.
- Thorough knowledge of the Hospitality sector, products and services.
Please Note: Only Shortlisted Candidates Will Be Contacted. Thank you for your application!
Ref: Front Desk Agent
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