Freight and Customer Service Representative

Freight and Customer Service Representative

Freight and Customer Service Representative

We are looking to hire an enthusiastic, people-oriented, and driven Freight and Customer Service Representative to provide support to the various Freight and operations functions throughout the group. The successful candidate will be required to act as a liaison with Principals, terminals, agencies, and customers while providing exceptional service according to our company standards and policies.

Responsibilities:

• Prepare and input documents to meet Customs 24 hours Rule.
• Prepare manifest for Customs and terminals.
• Preparation of Import Appendix.
• Update discharge data including verification of Crowley, Cnc & NVOCC (Lines) shipments for external and internal customers.
• Prepare arrival notices for customers.
• Prepare vessel files for external and internal customers.
• Assist in preparation of debit notes for credit customers.
• Verify release criteria which entails presentation of original B/L or express release are always met.
• Validation of cargo documentation and verification of freight and charges.
• Timely and professional execution of the validation process.
• Presentation of validated documents for approval by management.
• Liaise with operations, sales & marketing, logistics and accounting departments to verify different aspects of the Bills of Lading.
• Maintain import principal communication and relationships.

Requirements:

• Bachelor’s Degree in Logistics and Supply Chain Management or equivalent.
• 2+ years of freight and documentation experience.
• 2+ years in customer service.
• Experience in Customs Act and Processes.
• Air and seaport documentation and operations experience.
• Experience in Port Community System (PCS)
• Working knowledge Principals’ Documentation and Operations System
• Experience in Advantum Agent and Freight System
• Microsoft Application skills
• Oral and written communication skills
• Negotiation skills
• Working knowledge of Odoo ERP would be an asset

We thank all interested persons; however, only shortlisted candidates will be contacted.