Food & Beverage Trainer & Head Butler

The Head Butler is responsible for overseeing the butler team. The Food & Beverage Trainer is responsible for designing, coordinating, and delivering technical and operational training programs for F&B staff, ensuring alignment with Blue Diamond Resorts’ standards.

Job Title: Food & Beverage Trainer

Location: Royalton Blue Waters & Hideaway at Royalton Blue Waters, Falmouth, Trelawny

Department: Learning and Development

Division: People & Culture

Reports to: Training & Development Manager (Operationally), F&B Director (Functionally)

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Job Summary:

The Food & Beverage Trainer is responsible for designing, coordinating, and delivering technical and operational training programs for F&B staff, ensuring alignment with Blue Diamond Resorts’ standards. The role focuses on elevating service quality, enhancing consistency in operations, and contributing to the professional development of the team to create exceptional guest experiences.

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Key Responsibilities:

1. Training & Development:

• Design and deliver training programs for new hires and existing staff to improve technical and soft skills.
• Organize the Epic Talent Academy 3–4 times annually, focusing on operational and service excellence.
• Develop content that blends theory and practical activities, simulating real-life service scenarios.
• Conduct on-the-job training for new hires to ensure seamless integration into the operational environment.

2. Reinforcement of Operational Standards:

• Conduct regular refresher courses to maintain consistency in service and operational procedures.
• Identify areas for improvement in collaboration with the Quality and F&B teams.
• Measure training effectiveness through audits, performance evaluations, and feedback.

3. Supervision & Evaluation:

• Monitor employee performance during training and provide constructive feedback.
• Apply evaluation tools to assess learning outcomes and track progress.
• Recommend corrective actions for underperforming staff.

4. Compliance & Safety:

Ensure that all training programs comply with health, safety, and hygiene regulations.

Promote best practices in food handling, workplace safety, and grooming standards.

5. Resource & Equipment Management:

• Supervise the proper use of training materials and equipment.
• Report any equipment malfunctions or maintenance issues.

6. Collaboration & Consulting:

• Work closely with the F&B Director, Quality Team, and other department leaders to align training with operational goals.
• Participate in departmental meetings to provide updates on training progress and areas for improvement.

7. Additional Responsibilities:

• Support the implementation of Blue Diamond Resorts' leadership model within the F&B team.
• Promote company values, policies, and service culture across all training sessions.
• Participate in the Blue Diamond Resorts ESG (Environmental, Social, Governance) program.

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Key Relationships:

• Internal: Food & Beverage Manager, Service/Bar/Kitchen Area Leaders, Quality Team, People & Culture
• External: Training providers, Educational and certifying institutions

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Requirements:

• Bachelor’s degree in Hospitality Management, Training & Development, or a related field.
• Minimum 2 years of experience in a training role within the hospitality industry, preferably in F&B.
• Strong knowledge of F&B operations, customer service standards, and training methodologies.
• Excellent presentation, communication, and leadership skills.
• Proficient in Microsoft Office and learning management systems.
• Flexibility to work varied shifts, including weekends and holidays.

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Preferred Skills:

• Certification in Training & Development (e.g., Certified Hospitality Trainer).
• Multilingual abilities are an asset.
• Experience working in a luxury or all-inclusive resort environment.

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Job Title: Head Butler

Location: Royalton Blue Waters & Hideaway at Royalton Blue Waters, Falmouth, Trelawny

Department: Diamond Club

Reports to: Diamond Club Manager 

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Job Summary:

The Head Butler is responsible for overseeing the butler team to ensure the delivery of personalized, high-quality service to VIP guests and suites. This role focuses on managing daily operations, training butlers, and maintaining exceptional guest satisfaction in line with Royalton Blue Waters' luxury standards.

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Key Responsibilities:

1. Guest Service Excellence:

• Lead by example in providing exceptional, personalized service to VIP guests.
• Anticipate guest needs and ensure all requests are handled promptly and professionally.
• Build strong relationships with guests, ensuring their stay exceeds expectations.

2. Team Management & Leadership:

• Supervise, train, and mentor the butler team to uphold service excellence.
• Develop work schedules, assign duties, and monitor performance.
• Conduct regular team meetings to communicate service standards and updates.

3. Operational Oversight:

• Coordinate with other departments (Housekeeping, F&B, Front Desk) to ensure seamless service delivery.
• Manage VIP guest arrivals, departures, and special requests, ensuring all preferences are met.
• Handle guest complaints or service issues efficiently, aiming for immediate resolution.

4. Training & Development:

• Implement continuous training programs to enhance the skills and knowledge of the butler team.
• Provide coaching on luxury service standards, etiquette, and personalized guest care.

5. Administrative Duties:

• Maintain accurate records of guest preferences, service logs, and butler assignments.
• Prepare reports on team performance, guest feedback, and service improvements.
• Assist in managing inventory for butler amenities and supplies.

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Requirements:

• Minimum 3 years of experience in a luxury hospitality environment, with at least 1 year in a supervisory role.
• Strong leadership and team management skills.
• Exceptional communication, interpersonal, and problem-solving abilities.
• Proficiency in English; additional languages are an asset.
• High level of discretion, professionalism, and attention to detail.
• Flexibility to work shifts, including weekends and holidays.

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Preferred Qualifications:

• Degree or certification in Hospitality Management or related field.
• Formal training in luxury service, etiquette, or related disciplines.
• Experience working in 5-star resorts or luxury hotels.

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Key Competencies:

• Guest-focused with a passion for delivering luxury experiences.
• Strong organizational and time-management skills.
• Ability to handle pressure and resolve conflicts effectively.
• Adaptability in a fast-paced, dynamic environment.