Financial Solutions Manager (May Pen)

As a part of the growth and development plans for the Branch and in consultation with the Manager, Client Partnership formulates short and medium term strategies for day-to-day prospecting and sales activities, guided by the Company’s strategic objectives and policies.

MAIN DUTIES & RESPONSIBILITIES:

Sales:

 Documents and drives personal sales, marketing, and public relations activities,  to meet agreed targets for revenue and market share through but not limited to:

1. Supporting Branch activities, as required.
2. Representing the Branch/Company in/at community projects in which it is invited to participate, as assigned (e.g., giving brief speeches, making presentations, one-off lectures).

• Drafts a plan for Clientele development and relationship, that is in alignment with JMMB’s marketing and sales strategy, and submits to the Manager, Client Partnership for review and approval.
• Creates a network and solicits new business from individuals, groups and companies, within the communities served by the Branch or agreed territory.
• Liaises with the relevant JMMB Departments/Units to develop effective delivery of appealing promotions.
• Makes presentations to contract Clients for the products/services of JMMB and its subsidiaries.

Portfolio Management:

• Manages the JMMB portion of the investment portfolio of individuals in the Company’s primary Client target segment of designated High Net Worth (HNW) Clients, in order to maximise their wealth, guided by an intimate knowledge of JMMB Group of Companies products and services,  keen market alertness and other Financial Planning and Advisory best practices, as well as the law.

• Provides financial advice to both assigned and ad hoc potential Clients that excites, empowers and guides him/her/them in planning their financial portfolios to achieve their financial goals, through but not limited to the following activities:

1. Interviews the Client to ensure there is a clear picture of the Client’s financial savvy, status and goals (e.g. current financial position, existing obligations, understanding of financial concepts, level of risk tolerance, understand the risk involved in making investments threats/opportunities).
2. Explores investment options to help guide the Client make appropriate choices (e.g. the optimum investment allocation, duration, flexibility in instruments)  with an emphasis on the use of the products/services of JMMB and its subsidiaries.
3. Distinguishes and explains the differences between the products/services of JMMB Group of Companies with that of perceived competitors.
4. Discloses required Company information to Client (e.g. interest in other financial institutions) and has Client do the same in order to facilitate the business relationship.
5. Negotiates interest rates with Clients based on approved pre-determined bands.

• Documents the Client’s Investment Policy Statement (IPS) and takes steps to commence and facilitate the required programme of action.

• Keeps abreast of  and analyses internal and external, local and international factors likely to pose “threats” or “opportunities for the Clients, and actively manages the clients portfolio through the following:

1. Monitors the economic climate in order to be able to recommend tactical responses to Clients.
2. Notes how internal factors within the JMMB Group of Companies may potentially affect the Clients’ portfolios.
3. Keeps abreast of the performance of JMMB's products in the marketplace.
4. Establishes a working relationship with other providers in the financial sector, in order to keep abreast of changes and to be able to expedite resolution of Clients’ issues.
5. Stays up-to-date on the range and features of financial offerings being made to the investing public.
6. Interprets market events and their impact on the Client’s investment.
7. Receivestradingand other business instructions from the Head Office and incorporates in Clients’ portfolio strategies.
8. Reviews the Client’s portfolio as required by market conditions, on the Client’s request, or within the agreed timeframe specified in the Client’s IPS.
9. Recommends action to be taken by the Client (e.g. hold/sell/buy, add new instrument, change timeframe, redefine goal), discusses the options and/or coaches as required, and makes agreed adjustments.

• In the absence of the Client or his/her representative, acts independently to protect the Client’s portfolio, and advises the Client accordingly, guided by Financial Planning and Advisory best practice, Company policies and the law.
• Meets with the HNW Clients on their request and/or by appointment to provide both responsive and proactive service (e.g. to update them on new products/services, new rates and financial market developments that may be of interest to the Client).
• Refers the Client to external expertise, preferably among JMMB’s business partners, as is necessary and follows-up on referral to ensure Client’s need was met, or takes appropriate action to re-direct Client.
• Liaises with internal departments and external financial agencies to help to clarify and/or resolve issues likely to impact the Client’s Financial Plan, as is warranted.
• Monitors the happenings in other companies where the Client has financial interest for issues or events likely to impact the CFP and contacts the Client as is appropriate.

• Reviews and identifies basic gaps in Client's entire portfolio and make recommendations to the Client accordingly, or on the Client’s request.
• Reports on the portfolio performance of client’s to the Manager, Client Portfolio and Investment Strategies on a monthly basis, identifying any opportunities and seeking guidance to improve performance
• Conducts portfolio re-balancing, at a minimum annually but as often as required

Client Management:

• Serve as one of the persons to prospect for new business among potential HNW Clients, to help meet the JMMB Group of Companies’ objectives for revenue and market-share, while observing the limits for risk exposure and business integrity.

• Generates reports on the Client’s account for the Client and/or Management, as required
• Hears, helps to define and to address Client concerns, escalating the situation only as is required.
• Identifies “Special Cases” (e.g.  due to age, health status, financial status, distance from branch), initiating action to eliminate or mitigate any obstacles faced by them, including referring them  to the Manager, Client Partnership or Client Care Specialist as is appropriate.
• Acts as one of the media for disseminating authorised information to Clients.

General:

• Attends meetings with Manager, Client Portfolio and Investment Strategies and Group Product Portfolio Manager monthly, or as required
• Attends training sessions to equip with requisite knowledge to execute responsibilities
• Process clients' request (simple/complex) in accordance to company standards
• Performs any other duties assigned
• Promotes the JMMB’s philosophy of the Vision of Love and its unique culture.
• Is engaged in the transformation process for the continuous improvement of the JMMB and its associated companies.

• Manages the COF of assigned client portfolio