Financial Partnership Manager - May Pen

****MUST BE LIVING IN CLOSE PROXIMITY TO MAY PEN*** The primary responsibility of the Financial Partnership Manager (FPM) is to deepen financial partnerships with clients by leveraging their expertise and the expertise of the wider JMMB Group.

SCOPE OF JOB:                                 

• The primary responsibility of the Financial Partnership Manager (FPM) is to deepen financial partnerships with clients by leveraging their expertise and the expertise of the wider JMMB Group to support clients in the Consolidation phase of their financial lifecycle to achieve their financial goals.

• Provide Financial Planning advisory and Portfolio Management services to designated and potential High Net Worth (HNW) and other suitable Clients to assist in meeting their respective financial life goals, as well as to retain and deepen wallet share at JMMB.

• Create Client’s Investment Policy Statements (IPS) and Financial Goal Plans (FP) and facilitate the implementation of action plans.

• Serve as channel for new business development, including referrals within the JMMB group

• Promote JMMB’s philosophy of the Vision of Love and its unique culture.

• Engage in the transformation process for the continuous improvement of JMMB and its associated companies.

   

EDUCATION, TRAINING & WORK EXPERIENCE REQUIRED:

• First Degree in Management, Finance, Economics, Accounting or Banking.

• Strong quantitative and analytical skills.

• Licensed by the Financial Services Commission (FSC), or eligible for licensing.

• In-depth knowledge of credit policies and guidelines and financial sector instruments, laws, and regulations.

• Certification in JMMB's Financial Planning Services (FPS).

• Intimate knowledge of the local financial market operations, with exposure to international money markets would be a distinct asset.

• In-depth knowledge of financial and credit analysis, to include the preparation of credit proposals, and loan disbursement processes.

• Effective communication and presentation skills to articulate financial insights to diverse stakeholders.

• Proficiency in Microsoft Office Suite.

• Minimum of five years’ work experience in a similar capacity directly providing investment advisory and credit services and a proven track record in sales, relationship, and portfolio management.

Client Experience

• Create and contribute to the enhanced client value proposition and experience for the clients in the consolidation sub-segment.

• Each client is empowered to act on the advice and recommendations provided in the Investment Policy Statement (IPS)

• Manage client relationship terminations and account closures, transfers, and referrals positively to preserve the company's image.
• Uphold strict confidentiality of client information among team members, adhering to legal requirements.
• Negotiate rates while managing the weighted average cost of funds for the FLGC

• Negotiate possible solutions based on JMMB Group's products and services, explaining differences from competitors, and establishing JMMB’s client value proposition.

• Assist clients to achieve their holistic financial objectives by conducting financial planning conversations to establish their financial position, obligations, risk tolerance, and goals, providing empowering financial advice for clients to follow through on goal plans.

• Deepen financial partnership with clients by utilizing expertise from within the JMMB Group

   

Business Development

• Attract new clients and mine the existing database for potential clients to increase the consolidation sub-segment clientele by Creating networking opportunities to solicit new business, participating in sales, marketing, and public relations activities, and attending booths, trade shows, and exhibitions as needed.

• Develop plans for growing client base and deepening client relationships and wallet share aligned with JMMB’s marketing and sales strategy to maintain an active health pipeline of prospective clients and convert to business to increase revenue growth.

• Establish financial partnerships and create initiatives and opportunities for business development.

• Proactively engage with existing clients to deepen wallet-share as part of managing relationships and enhance portfolio values, updating relevant Client Relationship Management tools as required.

• Conduct interviews with clients to assess their stated and unstated needs, including deposits, investments, and credit requirements, using a financial planning approach.

• Deliver presentations and participate in activities for networking to external groups and individuals as part of the prospecting and servicing strategy, ensuring transparent disclosure of terms, conditions, and fees.

• Ensure accuracy and completeness of documents for services requested.

• Perform financial and credit analysis, prepare credit proposals, and manage loan application in accordance with pre and post disbursement processes and policies.

• Conduct credit analysis

• Facilitate the preparation of credit proposals and completion of the loan process.

• Strict adherence to Delinquency Management protocols per Credit Risk Management (CRM) guidelines.

   

   

Market Insights

• Stay informed about industry trends, market developments, and competitor insights.

• Participate in FLGC/Company sales, marketing, and public relations activities to achieve profitability and market share targets.

• Utilize resources to create an ongoing list of prospective clients within the target segments.

• Continually canvasing the Market to make recommendations regarding new product developments and marketing innovations.

Relationship Building

• Follow up on action plans from IPS and FP consultations to ensure clients receive confirmation documentation within specified deadlines.

• Process client transactions accurately and timely and in compliance with legal requirements and JMMB's client care standards.

• Provide periodic updates to clients regarding their portfolio status or general market activities.

• Support JMMB's contractual obligations to clients through after-sales service, adhering to relevant Service Level Agreements (SLAs).

• Highlight various service improvements (JMMB App, Online Onboarding, Digital Assistant…etc) and alternate channels for enhanced client experience.

• Proactively encourage client feedback and recommendations for improving service.

Administrative Functions

• Utilize appropriate application or other Client Relationship Management tools to document leads, sales, meetings, events, and business outcomes.

• Prepare and follow up on any necessary loan documents and approval conditions for clients to sign and provide upon approval of the credit facility.

• Conduct required data searches, verify client signatures, and ensure accuracy and completeness of forms before entering data into UCS or other designated systems according to operating guidelines.

• Receive, input, and commit relevant data/documents (e.g., withdrawal requests, loans, deposits, fund transfers, foreign exchange transactions, loan payments, interest payments, change requests), ensuring data accuracy, proper documentation, Compliance requirements and signature verification before seeking authorization.

• Liaise with Credit Administrators regarding the preparation of security documentation for loans.

• Supports the migration of clients to appropriate digital and omni channels.

• Authorize transactions and sign documents on behalf of JMMB within the parameters specified in the policy and procedure documentation.

• Coordinate reports for Executive Management and the Board, and its sub-committees, to include identifying trends in High-Net-Worth client portfolio performances as required.

Investment Portfolio Management & Financial Goal Planning

• Manage investment portfolios for assigned HNW clients.
• Analyse market events and their impact on clients' investments.
• Incorporate trading and business instructions into clients' portfolio strategies.
• Review clients' portfolios based on market conditions or client requests. Provide financial advice to both assigned and ’growable’ unassigned clients and guide them in planning their investment portfolios to achieve their financial goals by:
• Conducting interviews to understand clients' financial position and risk tolerance.
• Create and maintain Investment Policy Statement for Clients
• Create and monitor Financial Goal Plans for clients.
• Recommending appropriate financial solutions, including investments and banking as required.
• Negotiating interest rates with clients while managing the portfolio and business cost of funds (COF).
• Documenting the agreed investment and goal plans with clients.
• Activating JMMB's roles in the Client's investment plan, including facilitating of and opening accounts and coordinating with other team members for account confirmation documentation
• Reviewing and identifying basic gaps in the Client's entire portfolio and making recommendations to the Client accordingly

 Technical and People Support

• Assist in training other FLGC team members

• Support with analysing current policies and methods of operations for quality, efficiency, and cost considerations for opportunities for continuous improvement.

• Represent the FLGC in the development and testing of new products/services/systems

• Assist in department planning and budgeting process.

General

• Proactively initiate meetings with HNW Clients as well as upon their request to update them on new solutions/services, rates, and financial market developments to rebalance portfolios as appropriate.

• Coordinating with internal departments and external financial agencies to resolve issues that may impact the Client's Financial Plan.

• Monitoring other companies in which Clients have financial interests for issues or events that may impact the Client’s Financial Plan

• Preparing and dispatching confirmation documents as instructed upon the Client's request.

• Maintaining records of Clients' transactions and interactions through relevant Client Relationship Management tools.

• Helps fulfil JMMB's contract with the Client through after-sales service, which includes:

  • Managing both simple and complex transaction requests.

  • Responding to Client inquiries regarding their financial portfolios including investment and credit components.

  • Interpreting market events and trends for the Client.

  • Listening to and assisting in defining and addressing Client concerns and escalating the situation when necessary.

• Identifying "Special Cases" (e.g., based on age, health status, financial status, distance from FLGC and taking action to eliminate or mitigate any obstacles they face, including referring them to the Manager or Client Partnership Monitoring Unit when appropriate.