Field Service Technician

Properly maintains and services IGT equipment at Retailer (Customer) locations. Responds to dispatches for resolution of Retailer issues, maintains, installs, removes and or repairs lottery equipment

OVERALL OBJECTIVE & PURPOSE

Properly maintains and services IGT equipment at Retailer (Customer) locations. Responds to dispatches for resolution of Retailer issues, maintains, installs, removes and or repairs lottery equipment

PRINCIPAL DUTIES & RESPONSABILITES

•Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.

•Provides preventative and corrective maintenance to IGT’s equipment at retailer locations within Jamaica.

 •In conjunction with Comms Tech solves communication problems at retailer locations.

 •Evaluate and grade new and existing sites in accordance with established practices and directives from IGT.

•Promptly remove and relocate IGT equipment and peripherals at retailer locations.

•Maintain inventory of equipment and its location in the corresponding area of the division.

•Assists and answers inquiries from retailers on policies and procedures related to Lottery programs.

•Assists in the implementation of activities aimed at increasing Agent sales for all Lottery Products.

•Delivers in the most detailed, punctual and effective manner all requested / required forms and reports 

•Accurately record and report in a timely manner in accordance with established and required manner / medium all field activities.

•Adhere to IGT's vehicle policy regarding the use and maintenance of the company vehicle; this includes performing scheduled preventative maintenance tasks.

REQUERIMENTS

ACADEMIC BACKGROUND

Certification in Electricals/Electronics or Telecommunications discipline.

EXPERIENCE

At least 2 years of experience as a technician.

ESSENTIAL REQUIREMENTS

• Owner of a valid driver’s permit of at least 3000KG.
• Ability to driver standrard transmission (stick)
• Experience with electronics and electro-mechanical devices required.
• Ability to work independently
• Effective business writing skills, including reports, procedures, and letters.