Field Force Engineer

Drive force behind the deployment and maintenance of Digicel`s critical infrastructure. By ensuring that Digicel`s network and technology assets are not only operational but optimized for peak performance in the field.

Job purpose:

Drive force behind the deployment and maintenance of Digicel`s critical infrastructure. By ensuring that Digicel`s network and technology assets are not only operational but optimized for peak performance in the field.

Key Objectives:

• Lead the charge in deploying network infrastructure and technology assets in the field, ensuring timely and accurate installations.
• Maintain, troubleshoot, and optimize network equipment and technology assets to ensure uninterrupted operations.
• Collaborate with cross-functional teams to expand network coverage and capacity, meeting the evolving needs of our customers.
• Uphold quality standards in field operations to deliver reliable and high-performance network services.
• Maintain comprehensive records and documentation of field activities and equipment installations.

Main Accountabilities: 

• Execute network infrastructure deployments in the field, including but not limited to base stations, antennas, and related equipment.
• Conduct routine maintenance, inspections, and troubleshooting of network assets, ensuring their continued reliability.
• Collaborate with cross-functional teams to plan and execute network expansion projects, optimizing coverage and capacity.
• Adhere to quality control measures in field operations, ensuring the highest standards of performance and reliability.
• Maintain detailed records of field activities, including equipment installations, maintenance logs, and inspection reports.

Qualifications, Knowledge & Experience:

• A bachelor's degree in Information Technology, Computer Science, or a related field is typically required.
• Demonstrate a minimum of 5 years of experience in field operations, ideally within the telecommunications industry.
• Exhibit technical expertise in deploying, maintaining, and troubleshooting network infrastructure and technology assets.
• Maintain a strong focus on safety protocols and practices in field operations.
• Understand fundamental networking concepts and equipment.

Functional Skills and Abilities: 

• Problem Solver: Possess excellent problem-solving skills to diagnose and resolve field-related issues effectively.
• Effective Communicator: Demonstrate strong communication and interpersonal skills to interact with cross-functional teams and vendors.
• Detail-oriented: Exhibit meticulous attention to detail in field operations, documentation, and safety compliance.
• Technical Adaptability: Stay updated with the latest field technologies and industry trends.
• Autonomous Fieldwork: Ability to work independently, prioritize tasks, and manage field operations efficiently.
• Customer-Centric: A commitment to ensuring network assets are optimized to deliver the best possible service to customers.