FULL TIME Reservation Specialist (Customer Service)- Montego Bay (Onsite)- No Experience Needed

Secure your job today at Concentrix!! Provide exceptional customer service while earning.

Concentrix is a BIG DEAL!

Reservation Specialists Needed!

The Concentrix family is growing, and we want YOU to be part of our new campaign.

All CNX team members benefit from:

• Competitive salary.
• 100% Health and Life Insurance Premium.
• Transportation service (conditions apply).
• Marriage & paternity leave.
• Weekly lunch subsidy.
• Chill room with modern games & lounge area to relax.
• CNX onsite nurse.
• Paid referral program.
• Career development & growth opportunities.
• Employee engagement activities: Competitions, tournaments, special theme days, staff & birthday parties.
• Wide list of reward and recognition programs.

Your responsibilities will be but not limited to:

• Managing large amounts of incoming calls in a friendly and helpful manner.
• Responding to inquiries from customers about the availability and cost of vehicles as well as taking reservations from service departments and external customers.
• Assist customers with their inquiries on future reservations or anything on the account’s services
• Up-selling, when appropriate, by informing customers of additional services.
• Identifying and assessing customers’ needs to achieve satisfaction.
• Providing accurate, valid and complete information by using the right methods/tools
• Following communication procedures, guidelines and policies.
• Participating in all refreshers, reviews or courses for policies, procedures, system and method updates and regulations as required..

We require that you have:

• 1 year BPO customer service experience 
• Minimum of three CXC/GCE subjects, including English Language or Customer service related HEART Level-II Certificate.
• City and Guilds Mathematics and English accepted.
• Excellent verbal and written communication skills
• Excellent relationship building and rebuttal skills
• Must be at least 18 years old
• Valid Government ID, NIS, T.R.N
• Ability to type a minimum of 26wpm with a 90% accuracy
• Basic computer navigation skills and knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• Must be flexible to work a schedule within 24 hours period any  days week.
• Ability to work with difficult customers in difficult situations.
• Solid customer service attitude, self-motivation, and critical-thinking ability
• Comfortable working independently or in a team.
• Ability to maintain confidential information.
• Empathetic Skills.
• Strong time management and organizational skills.
• Problem solving skills required.

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WHY CONCENTRIX?

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

We are not a Team; we are a Family. We are different by design. We celebrate being different because it makes us different!!!!