Enrollment Specialist

Primary Responsibilities:

• Answer inbound calls from multiple marketing sources
• Making outbound calls to both follow-up and secure potential new customer enrollments
• Verify potential new customers by asking a preset list of qualification questions
• Use approved scripting and rebuttals to successfully navigate the conversation
• Document all conversations with potential new customers in the CRM tool 
• Complete the intake questionnaire document in a detailed and thorough way 
• Gather all required supporting documentation from the potential new customer
• Facilitate the completion of enrollment signatures 
• Package all details and documentation for client level processing
• Strong work ethic and strict schedule adherence is a must!
• All team members will be required to meet enrollment, call and quality KPI metric requirements.

 Essential Entry Requirements:

• Minimum 1 year BPO sales experience
• Minimum of 4 CXC subjects ( Math and English included) or equivalent education
• Excellent organizational and multi-tasking skills required
• Superior customer service phone skills is a must
• Ability to work under moderate supervision and be self- motivated
• Be 18 years or older
• Must have a valid Government issued ID
• Have the ability to work extended hours, weekends and public holidays
• Working knowledge of internet browsers and Windows based platforms
• Must pass a computer competency exam
• Must be flexible and able to quickly adapt to changes in a dynamic working environment

 Benefits of working with NICE includes: