Trainer for Collection - Montego Bay

Come be a part of the CP-360 family.

Maple Leaf to Jamaica; Join Our Canadian-Inspired Team!

Why Join ContactPoint360?

At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won’t just be a coworker; you’ll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.

Our Purpose:

Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients’ customers into loyal advocates for life.

Check out our Youtube video:

https://youtu.be/AsPjX-5uyQQ

Responsibilities:

•    Subject Matter Expert on multiple company specific, client specific and soft skill training topics
•    Subject Matter Expert on our LMS platform as well as other training, coaching & performance management tools
•    Conduct group classroom and individual trainings as required both on site & via remote applications
•    Thoroughly document all training completion, lesson plans and training schedules including updates and version control
•    Create engaging training initiatives and roll out plans for different clients, lines of business and persona's in the company
•    Provide training feedback and insights to new employees during on boarding as well as to Contact Point 360's leadership, operation & HR teams
•    Provide recommendation and create content on training trends and opportunities
•    Liaise with Operations, Quality Assurance and Human Resources to discuss SWOT analysis related to training
•    Assist other trainers as needed and complete other duties assigned. 

The ideal candidate for this role will be someone who:

•    Has broad training experience including in-class and remote training
•    Has a winning attitude, energy and mind-set that is contagious to those they interact with
•    Thrives on being challenged, working well under pressure and taking a solution-oriented approach always
•    Has a critical eye for detail when it comes to industry best practices, processes and version control methods for all learning and development initiatives
•    Makes it their mission to be proactive, self-start and show self-initiative in all responsibilities and tasks
•    Has incredibly strong computer and typing skills including but not limited to Microsoft Office Suite, Microsoft Teams, SharePoint, Teamwork, etc.

Requirements:

•    Completion of post-secondary education and some training certifications are considered an asset
•    Experience in collections is preferred.
•    Minimum of 3 years progressive work experience in the BPO industry in a similar capacity
•    Experience with the full training lifecycle including analysis, design, delivery and evaluation
•    Availability to work evenings or weekends as required to meet and exceed company & client expectations

We value our employees by providing:

• Competitive salaries
• Employee Recognition program
• Great earning potential
• Paid training
• Career advancement opportunities
• Health Insurance
• Employee referral program
• Lunch Subsidy

All applicants should be 18 years or older and must have a valid Government-issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check.