Duty Manager

Duty Manager

Duty Manager

Job brief

This position is a 24/7 rotational static supervisory position.

The Duty Manager assists in executing the operational functions of the security department within the organization by managing work schedules, allocating resources and ensuring sufficient staffing for each shift.

The main function of the DM is to dispatch officers on a daily basis in line with customer and contractual expectations while ensuring administrative data is accurately inputted and updated.

Responsibilities

1. Act as the central point of contact for field supervisors/ account managers and security officers within their nominal roll and internal departments
2.  Coordinates and tracks scheduling of resources and communication with various parties to meet customer SLA’s
3. Manage all posts, charge rooms, tools and equipment under supervision in an efficient and effective manner to achieve company’s objective
4. Manage the deployment of the Security Team by assisting in the co-ordination, allocation and supervision of officers
5. Assist planning of resource allocation through rosters
6. Ensure that the security posts and patrols are appropriately staffed and that there is rotation of duties
7. Accurately enter officers working hours

1. Manage KPIs, status and performance levels, using Ticket Management System, MS-Excel, MS-Access and various applications
   1. Assist in the reduction of overtime and irregularities
   2. Manage and disperse petty cash as governed by company’s policies

11. Ensure that relevant security matters or changes in procedures are documented within the relevant log books to maintain operational continuity in the handover process

1. Ensure that the security teams are briefed on relevant security matters or changes in procedures that have been or are due to be implemented

1. Assist in the coaching and counseling of officers and enforcing the company’s policies and procedures
2. Assist in training the Security Team in accordance with their roles / responsibilities and identified training and development needs
3. Deliver succinct and clear verbal and written instructions to officers under your charge
   1. Inspect and initial ALL the Principal Registers, so as to apprise yourself of ALL the activities that occurred during your absence
   2. Prepare shift reports where necessary
   3. Check and initial the pocket diaries/pocket books of security personnel reporting through the charge rooms
   4. Respond appropriately to queries, enquiries and concerns from officers
   5. Submit comprehensive reports on all accidents, incidents and occurrences that come to your attention/knowledge
   6. Ensure that a thorough handover is done at the end of every shift
   7. Act as a key security contact for all daily operational security matters liaising with supervisors and managers, to ensure effective communication of all matters pertaining to security and delivery of the professional security services; escalating issues appropriately
   8. Escalates customer issues in an appropriate and timely manner in order to rapidly resolve issues and maintain SLA’s and Customer Experience
   9. Operates Radios and WT sets
   10. Updates job knowledge by participating in educational opportunities; reading professional publications, maintain personal networks; participating in professional organizations
   11. Maintain a working knowledge of the Company’s policies and procedures relative to salary processing, disciplinary proceedings, pay queries etc.
   12. Performs related work: the duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to that position.

16. Ensure various registers at the charge room are updated and all irregularities are reported

Requirements

ü  5 CXC Passes (Mathematics & English included)

ü  Experience in a Supervisory Position

ü  Strong knowledge of security protocols, procedures and best practices

ü  Computer literacy in MS Office (MS Word, Excel, PowerPoint) at Intermediate level

ü  Proven ability to multitask

ü  Excellent interpersonal skills

ü  Ability to handle stress

ü  Attention to detail

ü  Excellent listening, negotiation and presentation abilities

ü  Strong verbal and written communication skills

Note: This job description is intended to convey information essential to understanding the scope of the Security Supervisor position. It is not intended to be an exhaustive list of qualifications, skills, duties, or responsibilities associated with the role.