Digital Transformation Officer

The Digital Transformation Officer (DTO) will be required to partner with the business to understand its needs and operations and translate business requirements into effective solutions by utilizing IT capabilities and emphasizing overall business satisfaction.

• Responsibilities:
  • The DTO will be required to fully understand the business goals of TOSL and how its business units and operations align with the achievement of these goals.
  • Stay informed about upcoming technological trends and its impact on TOSL operations.
  • Research different case studies of business transformation and implementations of new technology worldwide across similar industries to improve TOSL’s operations.
  • Work with different divisions and departments to identify processes with little or no automation and implement strategies to improve efficiency.
  • Progressively identify opportunities for better use of digital solutions in TOSL.
  • Support TOSL in the fulfilment of the digital transformation vision by advocating for digital innovation.
  • Elicit support of the company with respect to the ongoing provision and generation of new digital innovation geared at building TOSL’s digital footprint and driving the transformation effort.
  • Act as a champion for driving the implementation of innovative digital ideas within one’s sphere of influence or autonomy.
  • Assist and provide coaching to team members carrying out their own automations.
  • Guide training for team members on digital transformation tools and process automation best practices.
  • Assist and provide guidance on the creation of support documents relating to self-service automation solutions.
  • Maintain current knowledge of the department’s and all related IT policies, standards and practices.
  • Design, develop and test solutions as needed in keeping with the department's (and all related) IT policies, standards and practices.
  • Gather and analyze information for modifying IT systems, by interviews, surveys and other methods and present findings and recommendations.
  • Liaise with technology vendors for solutions implementation as needed.
  • Keep abreast of developments in Information Technology regarding development and support tools applicable to the area and make presentations as may be required.
  • Support the design, development, delivery and management of communications geared at Digital Transformation.
  • Document lessons learnt and recommendations for future improvements.
  • Monitor results of implementation against expected benefits.
  • Gather and track the progress of requests for automation.
  • Perform other duties assigned to support, business strategy and operations.
• Qualifications:
  • BSc Computer Science, Information Technology or Engineering
  • Certificate or demonstrable experience in Microsoft Cloud Technologies
  • Certification in Project Management is an asset
• Experience:
  • Minimum two (2) years of experience working with cloud technologies
  • Minimum two (2) years of experience developing workflows/applications